Special Events Logistics Manager

About this role

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.  WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!   The Role: The Special Events Logistics Manager provides administrative support to the Sales Department, including Senior Sales Manager, Sales Managers and Logistics team; performs special projects as delegated by the Director of Sales. The Logistics Manager is responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department. They are to ensure a smooth and efficient process of an event from the SEO to the actual operation of the function. This position works closely with the Special Events Team in contract negotiations and servicing groups while being a liaison between Special Events and Operations team. Responsibilities: I.    Essential Functions •    Responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department •    Provides administrative support and assistance to the Special Events Sales Team •    Distribution of all internal and external correspondence •    Maintains all departmental files •    Assists department team members with Information Systems support •    Distribution of all internal and external correspondence •    Maintains departmental files. •    Assists all department team members with Information Systems support. •    Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs, •    and station set-up) •    Coordinates with Production department on all production aspects needed for an event •    Liaison between client and LN Team Members throughout Event. •    Must maintain a neat, clean and well-groomed appearance (specific venue standard) •    Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift •    Assures seamless transition for Client from Sales Department to Operations Manager during Event •    Handle all aspects of the Special Event once the special event order (SEO) has been distributed •    Client interaction; conducts site inspections and walk through with clients as requested by SM/DOS •    Assist Sales Manager(s) as requested with special needs by the client •    Participate in meetings such as the SEO Meeting and Production Meeting •    Due to the nature of the hospitality industry; you may be required to work varying schedules to reflect the business needs of the venue •    Maintain files in proper order after the (SEO) has been distributed II.   Accounting Functions •    Process all deposits and payments in a timely manner •    Track status of payments made for all events with Sales Mangers •    Follow up on all accounts receivable and provide monthly update to Director of Sales and Business Manager •    Verify Deposit / Payments tracking schedules with Sales Manager •    Proper execution and completion of all post event paperwork: Party Recap Sheet, Captain’s Report and Receipts •    Responsible for proper settlement or payment on night of event with client and entering billing information into POS to generate a final guest check •    Manage staff hours to ensure we are not exceeding our budget •    Follow up on all accounts receivable and provide monthly update to Director of Sales and Business Manager III. Staff Functions •    Maintain supply of digital and print sales kits and collateral materials •    Update sales kit inserts and menus as needed. •    Collect and update digital content for event marketing •    Generate a competitive analysis report on a quarterly basis •    Special projects as assigned by Director of Sales •    Distribution of final contracted SEO’s to appropriate parties •    Train all staff with regards to the proper techniques and etiquette for service •    Produce weekly banquet summary for all events – includes number of team members and their time to scheduled and verify staffing was handled by Operations Manager WHAT THIS PERSON WILL BRING Required: •    High School Diploma (College Degree preferred)  •    Minimum one year in a customer service capacity •    Working knowledge of computers (Excel, Word, databases)

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