Solutions Engineer (Technical Delivery & Support)

About this role

🔍 What we're looking for. Humata Health is seeking a technically proficient and results-driven Solutions Engineer (Technical Delivery & Support) to join our Delivery team. In this role, you will be a key customer-facing technical contact, providing expert support and guidance to customer IT and EMR teams. You will own and manage critical technical integrations and systems, ensuring seamless delivery and ongoing support.

📍Location: Remote - USA

✅ What you'll do: End-to-End Technical Integration Delivery

- Lead end-to-end design and deployment of integrations involving: - 278R EDI transactions (Healthcare Services Review Request for Review and Response) - 275 EDI document management workflows for supporting documentation - RESTful APIs for synchronous data exchange with EHR, payer, and third-party systems - File-based integrations (e.g., SFTP transfers for batched document exchange)

- Design, build, and optimize data mapping schemas between customer systems and Humata Health platforms, including: - EDI X12 to internal data models - 278R loops (2000E, 2010EA, 2010EB) to API payload formats - Mapping HL7 or custom EMR data structures to internal workflows

- Manage B2B VPN tunnels, IP whitelisting, and security credential provisioning (SSL certificates, mutual TLS), ensuring secure and compliant data transmission.

Technical Troubleshooting & Quality Assurance

- Perform payload-level debugging of JSON, XML, and EDI data using tools such as Postman, Insomnia, and EDI Notepad.

- Build SQL scripts for: - Data migration pre-validation and post-migration audits - Live data integrity checks across systems - Root cause analysis of data mismatches and failed transactions

- Use packet tracing and VPN diagnostic tools (Wireshark, tcpdump) to debug connectivity issues.

- Develop automated test scripts for integration validation (e.g., Postman Collections with Newman CLI).

- Monitor production data flows using internal tools and external monitors, with alerting configured for integration failure scenarios (timeouts, schema validation failures, etc.).

Technical Project Architecture & Documentation

- Create and maintain sequence diagrams, data flow diagrams, and API schema documentation for all integrations.

- Document VPN configurations, encryption protocols, and authentication flows (e.g., OAuth 2.0, API key rotation).

- Define error handling frameworks across integrations, standardizing error response formats and retry logic.

Technical Advisory & Collaboration

- Serve as the technical SME for customer IT teams, providing guidance on: - EMR system connectivity (Epic, Cerner, Athenahealth, etc.) - Data normalization for authorization workflows - PHI/PII encryption standards and HIPAA-compliant data handling

- Actively contribute to product feedback loops, identifying enhancements to APIs, integration tooling, and internal debugging utilities.

- Collaborate with engineering teams to design reusable integration frameworks and middleware components (e.g., Mirth Connect channels).

⭐️What you'll need to be successful in this role:

- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent technical field.

- 5–7+ years of hands-on integration engineering, with direct ownership of EDI and API implementations in a healthcare environment.

- Deep expertise with EDI X12 standards: - Specifically 278R transactions: Service Type Codes, Request/Response data flow, segment looping - 275 Attachments for clinical documentation exchange

- Advanced SQL proficiency (CTEs, window functions, ETL data validation workflows).

- Hands-on experience with interface engines (strong preference for Mirth Connect or comparable platforms).

- Expert with REST API protocols, including: - Authentication methods (OAuth2, Basic Auth, API keys) - API schema validation (JSON Schema, XML Schema Definition - XSD) - Rate limiting, pagination, and error handling best practices

- Strong familiarity with healthcare IT systems: - EMRs like Epic (Interconnect API), Cerner, Athenahealth - Revenue cycle systems, prior authorization systems

- Proficient in configuring and troubleshooting B2B VPNs, SSL certificates, mutual TLS, and data encryption protocols (AES-256, SHA-256 hashing).

- Experience with network troubleshooting tools (e.g., Wireshark, OpenVPN, tcpdump).

- Solid understanding of HIPAA, HITRUST, and data privacy/security compliance frameworks.

- Comfortable with automation tools for API testing and monitoring (e.g., Postman, Newman, Swagger Inspector).

- Experience with healthcare prior authorization workflows, utilization management, and revenue cycle operations.

- Experience building or working with event-driven architectures (e.g., webhook-based notifications, Kafka).

- Familiarity with PowerBI, Looker, or equivalent tools for integration health monitoring and reporting.

- Contributions to technical enablement: reusable Postman collections, internal knowledge bases, data mapping templates.

- Ability to mentor junior technical implementation specialists.

- Willingness to travel to customer sites as required (up to 25%).

🚀 Why Join Humata Health?

- Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes

- Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL

- Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles

- Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match

- Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development

- Inclusive Culture: Joi

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