Software Engineering Manager

About this role

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC's Technology organization, you will be based in Dallas, TX; Birmingham, AL or Pittsburgh, PA.

Key Responsibilities: Lead and develop a team of application support engineers and technical specialists. Ensure availability, performance, resiliency, and operational stability of critical API platforms and backend services. Drive Incident Management, Problem Management, Change Management, and Production Readiness processes. Lead major incident response efforts and coordinate resolution activities across multiple technology organizations. Drive root cause analysis and corrective action plans to prevent recurring issues. Partner with Software Engineering teams to improve service reliability, automation, observability, and operational maturity. Support application releases and ensure operational readiness for new API capabilities and platform enhancements. Monitor service health through dashboards, alerts, KPIs, SLAs, and SLOs. Establish support procedures, runbooks, escalation paths, and operational controls. Coordinate support activities across internal and external technology partners. Support disaster recovery, business continuity, and resiliency testing initiatives. Ensure compliance with enterprise security, audit, risk, and regulatory requirements. Provide operational reporting and executive communications to technology and business leadership.

Preferred Qualifications: Experience supporting customer-facing digital banking platforms. Experience with mobile banking ecosystems, including understanding of how mobile applications interact with backend APIs and services. Familiarity with iOS and Android application architectures, mobile authentication flows, push notifications, and mobile release processes. Experience supporting Cards, Payments, Wallets, or Digital Banking products. Experience with vendor integrations and third-party API providers. ITIL certification or equivalent operational management experience.

Technical Skills: Experience in the following technologies is highly desirable: REST APIs Java / Spring Boot Microservices Architecture OAuth2 / OpenID Connect JWT Authentication Kafka / MQ Messaging OpenShift / Kubernetes Azure, AWS, or GCP Splunk Dynatrace CI/CD Pipelines Git-based Source Control SQL and NoSQL Databases

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.  

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description • Manages development projects, development teams and application support functions. • Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs. • Monitors and maintains adherence and compliance to quality standards on an ongoing basis. • Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs. • Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: • Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. • Live the Values - Role models our values with transparency and courage. • Enable Change - Takes action to drive change and innovation that will transform our business. • Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. • Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies Agile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System Testing

Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

Certifications No Required Certification(s)

Licenses No Required License(s)

Benefits

PNC offers a comprehensive range of benefits t

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