Service Technician I

About this role

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

Why join Progress? As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

Want to learn more? Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.

Position Summary: 

The Service Technician I is responsible for assisting with oversight of the physical assets and ensuring customer satisfaction. This position will assist in diagnosing problems and making general repairs and assists with apartment make-readies.  This position also assists with preventive maintenance and construction or rehabilitation projects for the property. Exhibits strong commitment to the service needs of the internal and external customer.  Represents the company in a professional and courteous manner.  

Essential Job Functions: • Uses industry-specific technology to ensure all repairs and replacements are completed timely to restore units to move-in ready condition within company standards. 

• Completes maintenance requests, replacements, and upkeep within company standards including exterior grounds and common areas of the property, troubleshooting HVAC and assisting with make readies.

• Assists with the identification and correction of hazardous community conditions and liabilities and reports hazards to Community Manager and Service Manager.

• Assist in ensuring that established preventive maintenance programs are followed and documented per BH program guidelines.   

• Responsible for the maintenance and security of all property-issued tools. 

• Post notices to vacate and other community communication, if applicable.  

• Shares on-call responsibilities, including inclement weather conditions, with the maintenance team.  Responds to resident requests per company standards. 

• Other duties as assigned.

• Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.

Qualifications: • Six months to one-year general maintenance and safety experience. 

• Basic computer skills/knowledge required to perform job functions. 

• Regularly performs manual, task-oriented work under direct supervision.

• High School or GED (General Education Diploma) is a plus. 

• Working knowledge of HVAC

• Required to provide own (industry specific) hand tools.  

Physical Requirements/Environment: The physical requirements described here represent those that an employee must meet to perform the essential functions of this job successfully. • Lifting up to 50 pounds.

• Full range of motion with upper and lower body. Continual movement including, but not limited to:  standing, walking, bending, stooping, crawling, and climbing stairs.

• Ability to work with both hands for frequent grasping and manipulation.

• Push or pull items and reaching overhead.

• Operation of a motor vehicle onsite, if applicable.

• Exposure to all weather conditions.

What you can expect from us: • Competitive Compensation - Including performance-based bonuses that reward your contributions.

• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.

• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.

• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.

• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

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