Senior Trade Desk Specialist

About this role

Job Description: Building trusted markets — powered by our people    

At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.   

We’re building meaningful ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities.   

To support strong partnership and team connection, this role follows a four day in office work model.  

  Please note: The candidate selected is required to work Monday - Friday 8:00am CST - 5:00pm CST.

Location Overview  

Cboe Global Markets operates a key office in the Overland Park Xchange ( OPx ), located in Overland Park, Kansas, a bustling suburb of Kansas City. The   OPx   business park is strategically positioned to provide convenient access to the Kansas City metropolitan area, offering modern infrastructure and a collaborative environment ideal for the financial services and technology industries. This location benefits from proximity to major highways, making it easily accessible for employees  

The   OPx   site provides a balance of high-quality office space, advanced facilities, and an environment conducive to productivity and growth.  

Role Overview  

The Senior Trade Desk Specialist role is served by experienced financial technologists who bring advanced subject matter expertise and take ownership of production-level operational oversight across multiple real-time low latency Cboe exchange trading platforms (e.g., BYX, BZX, C1, C2, CFE, EDGA, EDGX) and asset classes (e.g., equities, foreign currencies, futures, options).  This role serves as an escalation point for complex, high-impact issues, solving problems, monitoring systems, and ensuring systems maintain a healthy state and troubleshooting when they are not.  Senior Trade Desk Specialists act as a trusted liaison between stakeholders including global and regional banks, buy side firms, corporates, prime brokers, and vendors along with internal business and technology teams.  A Senior Trade Desk Specialist works independently with minimal supervision, exercises sound judgment on matters with organization-wide and external impact, and mentors more junior staff.  Individuals in this role regularly lead components of project lifecycles and directly influence the success of the team and the greater organization.

Responsibilities: • Provide customers and sales support and training related to platform behavior, order processing behavior, market structure, and feature/functions. 

• Perform daily system checks and periodically review audit logs to verify system changes.  Monitor active production, disaster recovery, and certification/test environment systems and ensure Cboe platforms and systems are operating as expected.  Take direct action to resolve known issues.  Provide customers, regulators, and the business with live updates related to systems and trading issues.

• Provide exchange platform support including equity listing process management; service cancel order requests; conduct clearly erroneous and obvious error trade reviews; support voluntary price adjustments; service clearing support requests; declare Self Help on away exchanges when warranted; execute real-time order routing changes; conduct futures settlement price verifications; service and support block trade and ECRPs; and monitor auctions/rotations.

• Lead engagement with business associates, customers, and software engineers to define and design new features and functions, representing the team’s perspective on cross-functional initiatives.  Test changes to systems and platform functionality prior to deployment and work with software engineering team to resolve systemic issues that are identified.  Participate in internal and industry-wide weekend testing as needed.

• Serve as the primary Subject Matter Expert across multiple areas critical to production operations support, mentoring, coaching, and training junior Trade Desk Specialists and other Cboe staff.  Liaise with vendors and operators of facilities supporting critical financial infrastructure. 

• Perform analytical functions to troubleshoot and explain complex technical and/or trading issues, conduct root cause analysis as well as impact analysis studies, and resolve customer issues for Cboe trading systems and other platforms related to Cboe’s Application Programming Interfaces (APIs).  E.g. market data, order entry, web service APIs.  Participate in operational on-call support rotations as needed.

• Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or Cboe proprietary tools in support of gathering and analyzing data to provide reports to and service the needs of customers and business teams.

• Update internal technical and operations procedures within the Operations team’s Confluence space.  Draft technical notices and updates to technical specifications. 

• Onboard new clients establish client access to platforms, provision new services, assist customers with establishing default settings (e.g. order entry, routing, entitlements, risk management) based on their usage of a given Cboe platform, and conduct API certification testing and support.

• Regular attendance at the workplace in a traditional office environment may be required

• Performs other related duties as required or requeste

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