Trade Desk Specialist

About this role

Job Description: Building trusted markets —powered by our people.  

At Cboe   Global Markets , we inspire our people to solve complex challenges together because what we do matters. We provide   financial   infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers   cutting-edge   trading, clearing and investment solutions to market participants around the world.  

We’re   building inclusive ways to support professional and personal development   while strengthening the trust   we’ve   earned as a global market leader. Our teams are empowered to share ideas, actively pursue   them   and bring on a challenge. As champions of internal mobility and access to   opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. Our Associate Resource Groups champion diversity,   equity   and inclusion, giving associates a safe space to network, share ideas and create opportunities.   

Please note: To support strong partnership and team connection, this role follows a four day in office work model in either our NYC or Chicago office.

Cboe FX is   seeking   a highly motivated Trade Desk   Specialist   to join its global FX operations team, based in   Chicago / New York . As a core member of our follow-the-sun service desk, you will play a critical role in supporting a 24x5 low-latency FX trading platform used by leading global banks, buy-side firms, corporates, and liquidity providers — with direct ownership of the Asia trading session , integrating closely with the London and US teams .  

Day-to-day, you will   be responsible   for   real-time client support   and system   monitoring   in a fast-paced, time-critical environment. Beyond platform operations, this role serves as a key liaison between a broad range of external stakeholders — including global and regional banks, buy-side firms, corporates, and prime brokers — as well as internal business and technology teams, making   strong communication   and relationship management skills essential.  

This is more than a support role. You will have meaningful opportunities to contribute across the full lifecycle of projects, directly shaping the success of the team and the wider business. For someone who values operational excellence and wants to build deep   expertise   in electronic FX markets, this is an outstanding platform to do so.  

Your responsibilities will include:

Trading Desk & Client Support  

• Serve as a primary escalation point for complex inbound client enquiries via phone and email during the US trading session, delivering expert-level, real-time support across trading, connectivity, and market data.  

• Independently troubleshoot and resolve sophisticated client issues related to APIs (e.g., FIX, ITCH), trading behavior, platform functionality, and connectivity, with speed and precision.  

• Own issue documentation end-to-end — capturing root cause analysis, actions taken, and resolution outcomes to support internal tracking, client transparency, and continuous improvement.  

• Mentor and guide junior Trade Desk Associates,   providing   technical guidance and acting as an on-floor resource during critical incidents.  

O perational Readiness & Monitoring  

• Lead daily and weekly pre-market system health checks, including Sunday market start procedures, ensuring full platform readiness ahead of the US session.  

• Proactively   monitor   trading activity, market data feeds, and system dashboards throughout the session —   identifying , triaging, and escalating operational or technical anomalies with precision.  

• Own handover discipline for the US session, ensuring clean, consistent, and complete transitions to and from global regional teams.  

• Develop and   maintain   operational runbooks, escalation procedures, and monitoring frameworks to improve platform resilience and team readiness.  

Technical Operations & Platform Stability  

• Perform in-depth technical diagnostics using Linux command-line tools, log analysis, and network debugging utilities to   identify   and resolve platform and connectivity issues.  

• Utilize   SQL to query operational and trading data for issue investigation, performance analysis, and reporting.  

• Apply knowledge of FIX protocol, low-latency trading systems, and network fundamentals to support client onboarding, certification testing, and production readiness validation.  

• Collaborate with the Technology team to investigate and reproduce issues, contribute to post-incident reviews, and drive systemic fixes.  

Trading & Liquidity Support  

• Monitor market integrity throughout the session, including crossed/off-market conditions, value-date issues, and liquidity anomalies, escalating promptly and decisively where   required .  

• Liaise with liquidity providers, sales, and internal stakeholders to investigate and resolve trading or flow-related issues.  

• Support new client onboarding activities, including FIX connectivity certification, API testing, and production readiness checks.  

Collaboration & Continuous Improvement  

• Act as a senior liaison between clients, sales, technology, and operations teams, driving clear and effective communication across internal and external stakeholders.  

• Lead and contribute to process improvement initiatives, documentation upgrades, and the development of operational best practices.  

• Drive ad-hoc projects supporting platform stability, resilience, client experience, and operational efficiency.  

The ideal candidate has:

• Bachelor’s   degree or equivalent; 3–5 years’ experience in a trading desk, financial services, or technical operations environment.  

• Demonstrated   expertise   in electronic trading platforms and market infrastructure, with strong working knowledge of FX markets and low-latency trading environments.  

• Proficiency   in Linux,

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