Senior Technical Delivery Manager, CRM Technology & Client Data

About this role

Senior   Technical Delivery   Manager,   CRM Technology & Client Data  

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of   each individual   increases the diversity, complementarity,   and effectiveness of our teams. We strongly encourage your application, as we value the perspective,   experience   and potential you could bring to CHANEL.    

About the role:  

CHANEL is looking for a   S enior   Technical Delivery   Manager,   CRM Technology & Client Data   to join our   US   TECH CRM team in   New York City .     The   Senio r   Technical   Delivery   Manager,   CRM Technology & Client Data at C HANEL   acts as the bridge between strategic   Salesforce   CRM visio n , the business   and hands-on execution.   Th is   Delivery Senior Manager   is the primary subject matter expert for Salesforce Data   360   and the Chanel CRM   ecosystem   ( Salesforce Data 360, Marketing Cloud, Google BigQuery) .   Strong   partner ship   with the Tech   Data 360   Product Owner ,   on the strategic roadmap ,   is necessary. T h e ideal candidate   has   expertise   in and   is responsible   for   designing,   validating , and leading the implementation of scalable and innovative technical solutions .    

The   Senior Delivery   Manager   i s   a   t echn ical   program manager   who   will   dive deep into data models, integration patterns, and platform capabilities to guid e   business stakeholders   on how to best   leverage   our client data platforms to solve complex business   challenges .   Th is IC   role will partner with several internal teams   to define and manage initiatives to drive the business in a complex luxury retail environment. The role will   manage the vendor , w orking with business stakeholders, internal PM/BA team, testers, and other internal and external technology teams to ensure on time and successful delivery of the CRM roadmap.    

What impact you can create at CHANEL:    

• Translate Architecture into Action:   I n   close partnership with the CRM Architect, deconstruct high-level architectural blueprints into detailed technical designs, data flows, and actionable user stories for the development team  

• Own Project-Level Design:   Serve as the technical design authority for the delivery team, making critical implementation decisions for components within Salesforce Data Cloud (e.g., data stream configuration, identity resolution logic, Calculated Insight formulas)  

• Ensure Architectural Adherence:   Act as the guardian of the architect's vision during implementation, ensuring all development work strictly adheres to   established   enterprise standards, patterns, and best practices  

• Lead the Build:   Lead the Agile Delivery Team responsible for executing the CRM technical roadmap. Manage sprint planning, resolve technical roadblocks, and ensure the on-time delivery of high-quality code  

• Hands-On Validation:   Conduct proof-of-concepts and personally   validate   new Salesforce Data Cloud features to confirm their suitability and application against the architectural design  

• Implement Best Practices:   Own and enforce the team's engineering standards, including environment management, release protocols, code versioning (CI/CD), and deployment methodologies  

• Drive Quality:   Implement and manage rigorous code review processes, automated testing, and QA practices to ensure the stability and integrity of all deliverables  

• Technical Problem Solving:   Act as the primary escalation point for the most complex technical issues within the platform, performing deep-dive analysis and orchestrating solutions  

• Maintain an expert-level, feature-by-feature understanding of the Salesforce Data   360   Cloud platform and its integration capabilities  

• Advise the Product Owner and business stakeholders on the practical application and effort   required   for new features, grounding their requests in technical reality  

• Provide continuous feedback to the CRM Architect on platform performance, limitations, and opportunities for improvement discovered during implementation  

​

  You are energized by:    

• Being highly collaborative, adaptable to different audiences and ways of working   

• Ability to navigate and influence cross-functionally, acting as a team player   

• Strong relationship management skills   

• Entrepreneurial spirit    

• Strong organizational & management skills, ability to multi-task concurrent projects and help team adhere to deadlines   

• Ability to independently   identify   issues, collect data,   establish   facts, and draw valid conclusions  

  What you will   bring to the team:    

• Hands-On Technical Leader:   A "player-coach" who is as comfortable leading a technical design session as they are reviewing complex code and configuration. This captures the essence of being both a manager and a practitioner  

• Pragmatic & Analytical Problem-Solver:   Possesses   a strong analytical mindset to independently diagnose complex issues, balanced with the pragmatism to balance technical excellence with the practical needs of business delivery  

• Collaborative & Influential Communicator:   A natural collaborator who can build strong partnerships with architects and developers, and effectively communicate and influence across all levels, from technical teams to senior business leaders  

• Expert Delivery & Project Manager:   Demonstrates   proven organizational skills to manage concurrent projects, indirect teams, and vendor partners, ensuring deadlines are met and teams are aligned  

• Commitment to Engineering Excellence:   Shows meticulous attention to detail and an unwavering commitment to delivering high-quality, robust, and scalable solutions.  

• Highly Desired:   Salesforce Data   360/ CDP   Cloud Consultant  

• Strongly Preferred:   Salesforce Certified Administrator, Platform Developer I

Similar jobs

• Senior Technical Program Manager, Data Platform — Komodohealth · Remote
• Senior Customer Delivery Manager — Geotab · Las Vegas, Nevada - USA
• Manager, Technical Delivery — Snorkelai · New York City, NY (Hybrid); Redwood City, CA (Hybrid); San Francisco, CA (Hybrid); United States (Remote)
• Senior Technical Architect - Patient CRM — Veeva · Remote
• Senior Technical Architect - Patient CRM — Veeva · Remote
• Senior Technical Architect - Patient CRM — Veeva · Remote
• Senior Technical Account Manager, Client — Thetradedesk · Los Angeles
• Technology Consulting Manager, Data & Cloud — Pariveda · New York