Senior Customer Delivery Manager

About this role

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram .

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Customer Delivery Manager who will play a vital role in driving the success of strategic customer-facing projects, ensuring timely and effective delivery of product pilots and implementations to drive greater product adoption across key industry segments. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Senior Customer Delivery Manager your key area of responsibility will be overseeing the planning, execution, and successful completion of projects focused on optimizing a premier customer experience, delivering high-impact results that contribute to strategic growth. You will need to work closely with customers, senior management, cross-functional project teams, and external resources.

To be successful in this role you will be a self-motivated, decisive, and collaborative leader with diplomatic and motivational skills, and the ability to conform to shifting priorities, demands, and timelines. In addition, the successful candidate will have strong project management expertise, customer relationship management skills, and technical knowledge, with the ability to successfully drive projects to completion while maintaining the entrepreneurial spirit of the company.

How you'll make an impact:

• Responsible for overall project execution success, serving as the main point of contact for customers and senior management for the project.

• Support all aspects of the implementation and progression of assigned projects, from original concept through project closure activities.

• Provide leadership to the project team by building and motivating team members to meet project goals and adhere to their responsibilities and project milestones.

• Define project goals and deliverables that align with the company’s strategic objectives and customer expectations.

• Define high-level work plans, key project tasks and deliverables, and manage the integration of resources and knowledge across projects and tasks.

• Manage project issues, risks, and changes in scope to mitigate impact to customer experience and critical path deliverables.

• Provide status reporting regarding project milestones, deliverables, dependencies, risks and issues — communicating across leadership.

• Lead initiatives to establish best practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.

• Collect customer feedback and lessons learned to continuously improve project management processes & best practices.

• Coach, mentor and motivate more junior Customer Delivery Managers.

What you'll bring to the role:

• 5-8 years of experience in Project Management or Customer Delivery.

• 5-8 years of experience working with business stakeholders within a cross-functional matrix environment.

• Fluency in Spanish or Brazilian Portuguese is an asset.

• Professional Project Management (PMP) certification is preferred.

• Ability to travel. A passport is required.

• Proven ability to successfully drive projects to completion while managing the right balance of process without burdening the entrepreneurial spirit of the company.

• Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations.

• Ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.

• Self-motivated and decisive with the ability to adapt to change and competing demands.

• Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

• Experience leading, motivating and managing various project team sizes, including internal and external resources, while holding team accountable for performance.

• Experience in establishing practices, templates, policies, tools and partnerships to expand and mature our service solutions.

• A strong team-player with the ability to engage with all levels of the organization.

• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides), Jira.

• Entrepreneurial mindset and comfortable in a flat organization.

• Experience working within a technical or engineering organization/knowledge of the hi

Similar jobs

• Senior Delivery Manager — Netdocuments · Remote
• Senior Customer Success Manager — Appsflyer · San Francisco
• Senior Customer Success Manager — Alloy · Denver, CO
• Senior Customer Success Manager — Duffel · New York, United States
• Senior Customer Success Manager — Zenoti · Seattle, Washington, United States
• Senior Customer Success Manager — Workato · Palo Alto, California
• Senior Customer Success Manager — Crusoe · New York, NY - US
• Senior Customer Success Manager — Crusoe · San Francisco, CA - US