Senior Salesforce Product Owner

About this role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description Product Managers at U.S. Bank are customer obsessed in driving product visioning, planning and development to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, and customer needs.   As a Product Manager, you will: • Identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements. • Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities, and establish the product vision, charter and roadmap. • Define product outcomes and Objectives and Key Results — OKRs — to prioritize Features/Epics and break down work into actionable steps to facilitate product discovery, design, development and delivery. • Manage the end-to-end product lifecycle and drive the product roadmap leveraging OKRs. Create the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes. In the case of technical products, understand and care for the technical features, debt reduction and modernization of the technical product with expertise in the technology required of the product.

  Role-Specific Focus This role will define and drive the long-term product vision and strategy, aligning customer, business, and platform objectives into a scalable, market-leading ecosystem. The successful candidate will anticipate evolving customer needs, market dynamics, emerging technologies, and industry standards, translating insights into innovative and scalable product capabilities. They will also partner with executive stakeholders to establish product charters, define outcomes, align priorities, and drive enterprise-wide adoption.   The Product Manager will own the end-to-end product lifecycle, including visioning, discovery, planning, design, development, launch, adoption, optimization, and retirement. This includes defining, managing, and prioritizing product roadmaps using OKRs, business metrics, customer insights, and performance indicators, while managing trade-offs across stakeholder priorities, business needs, modernization, risk, technology debt, and constraints.   This role will also own platform capabilities spanning Salesforce and Agentforce, as well as integrations and partnerships with RIVA, Marketo, Marketing Cloud, Seismic, and Data360. The successful candidate will establish and evolve platform design standards and reusable capabilities, ensuring solutions are secure, scalable, reliable, observable, compliant, and designed for long-term ecosystem growth.   The Product Manager will lead highly matrixed teams across product, technology, data, AI/ML, risk, compliance, legal, and business stakeholders to deliver strong customer and business outcomes. They will foster alignment among channel, sales, credit, operational, technology, and digital partners to ensure coherent product delivery and customer experiences. This individual will also act as a trusted advisor to senior leadership, influencing strategic decisions related to platform investments, ecosystem development, risk posture, and innovation priorities.   The role will define success metrics and OKRs across customer outcomes, adoption, developer experience, platform health, operational performance, integration velocity, and business growth. The successful candidate will use data, analytics, experimentation, and customer feedback to continuously improve performance and optimize outcomes while driving a culture of accountability, customer centricity, innovation, and product excellence.   Preferred qualifications, capabilities, and skills: • Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability. • Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value. • Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point. • Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products. • Knowledge of Agile ways of working, knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations. • Experience leading complex platform or product teams. • Experience with Salesforce and product management. • Preferred skills: product P&L, product strategy, vision and planning, product discovery, product development, channel alignment and management, adoption, customer experience research, insight and execution, agile ways of working, go-to-market and sales channels, performance measurement and optimization, marketing and analytics, customer centricity.

  Minimum Qualifications: • Product management experience. • Salesforce experience preferred or required based on business need.

  About the team/product(s): This role will support a complex product and platform ecosystem fo

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