Senior Product Strategist and Product Owner Coach (Remote)

About this role

We are seeking an experienced Senior Product Strategist and Product Owner Coach to support NIH in advancing a product ownership model across a portfolio of digital products, data resources, information services, and strategic initiatives. The successful candidate will partner with product owners, program leaders, technical teams, and subject matter experts to define product strategies, strengthen governance and performance frameworks, drive cross-functional collaboration, and foster a culture of continuous improvement and innovation.

This role will serve as a trusted advisor, coach, and facilitator, helping teams align product decisions with organizational goals, user needs, and measurable outcomes while supporting the adoption of agile and product-centric practices.

Key Responsibilities

• Partner with project leadership, client leadership and product teams to develop product strategies, roadmaps, implementation plans, and decision frameworks.

• Lead strategic initiatives that improve the discoverability, accessibility, usability, and value of digital products, research resources, and information services.

• Facilitate cross-functional collaboration among stakeholders, SMEs, technical teams, product owners, and program leadership.

• Support the development, maturation, and adoption of product ownership practices across multiple products and services.

• Develop and maintain product management and product owner toolkits, including policies, procedures, templates, governance models, metrics guidance, and product documentation.

• Coach product owners and teams in product ownership principles, agile and scrum practices, backlog management, prioritization, roadmap development, and stakeholder engagement.

• Embed with product teams to provide hands-on support in agile leadership, evaluation planning, knowledge management, and team operating rhythms.

• Define product goals, success measures, KPIs, indicators, and evaluation approaches that support evidence-based decision-making.

• Develop qualitative and quantitative evaluation frameworks to assess product effectiveness, adoption, user value, impact, and return on investment.

• Analyze user, stakeholder, operational, and performance data to generate actionable recommendations for leadership and product teams.

• Support product reviews, performance reporting, management briefings, and strategic planning activities.

Required Qualifications

• Bachelor’s degree in business, Public Administration, Information Science, Library and Information Science, Health Informatics, Data Science, Program Management, STEM, or a related field.

• 7+ years of experience in product strategy, product management, product ownership, digital transformation, program management, evaluation, or organizational change initiatives

• 5+ years of experience supporting product owners using Agile, Scrum, Lean, Design Thinking, Human-Centered Design, or Product Management frameworks.

• 3+ years of experience translating organizational priorities, user needs, and stakeholder input into actionable product strategies and implementation plans.

• 3+ years’ experience in facilitation, coaching, communication, problem-solving, and consensus-building skills.

• 3+ years’ experience establishing product metrics, KPIs, indicators, evaluation goals, and reporting frameworks.

Preferred Qualifications

• Demonstrated ability to facilitate collaboration across technical, scientific, operational, and non-technical stakeholders.

• Experience supporting federal government, healthcare, biomedical research, scientific, library, or information management organizations.

• Experience working with complex information systems, research data platforms, digital libraries, metadata systems, content ecosystems, or public-facing digital services.

• Certification such as Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, PMI-ACP, PMP, or Prosci Change Management preferred.

Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer .   Together, our employees are empowered to share their   expertise   and collaborate with others to achieve personal and professional goals. For more information, please read our  EEO   policy.

We will consider for employment qualified applicants with arrest and conviction records.   Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with   sincerely held   religious beliefs, in all phases of the application and employment process. To request   an accommodation,   please email  Candidateaccommodation@icf.com  and we will be happy to   assist . All information you provide will be kept confidential and will be used only to the extent   required   to provide needed reasonable accommodations.   

Read more about  workplace discrimination righ t s   or our benefit offerings which are included in the  Transparency in (Benefits) Coverage   Act.  

Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or   assist   with responses during interviews (whether in-person or virtual) is not   permitted . This policy is in place to   maintain   the integrity and authenticity of the interview process.   

However, we understand that some candidates may require accommodation  that involves the use of AI. If   such an   accommodation is needed, candidates are instructed to contact us in advance at  candidateaccommodation@icf.com . We   are dedi

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