Senior Manager, Strategic Solutions Consulting

About this role

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups , Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces , and the Human Rights Campaign Foundation's Corporate Equality Index !

Who We Are

The Strategic Solutions Consulting team serves as the technical backbone of Attentive's enterprise go-to-market organization. We partner closely with Sales, Product, Marketing, Customer Success, and Engineering to help the world's leading brands evaluate, adopt, and expand their investment in Attentive's platform.

Our team combines deep technical expertise, business acumen, and consultative problem-solving to guide customers through complex buying decisions. As trusted advisors, we help prospects and clients understand how Attentive's solutions fit into their broader technology ecosystem while ensuring successful technical evaluations and long-term partnerships.

Why Attentive Needs You

Attentive is seeking a Senior Manager of Strategic Solutions Consulting to lead and scale a high-performing team supporting our largest and most strategic opportunities. This leader will be responsible for developing top technical talent, establishing best practices, and partnering closely with Sales leadership to drive revenue growth across the enterprise segment.

The Strategic Solutions Consulting organization supports more than $50M in annual new business revenue and plays a critical role in helping Attentive win and expand relationships with the world's most sophisticated brands. As the leader of this team, you will be responsible for building the technical strategy, talent, and operating model required to consistently achieve ambitious growth targets while delivering exceptional customer experiences.

We are looking for a leader who embraces an AI-first mindset and is passionate about leveraging emerging technologies to improve productivity, scale expertise, accelerate deal cycles, and create competitive advantage. This leader will play a key role in defining how AI transforms both the Solutions Consultants function and the customer buying journey.

As a key leader within the Revenue organization, you will help define how Solutions Consulting operates at scale while remaining actively engaged in Attentive's most complex, strategic, and high-impact opportunities.

What You'll Do

Lead and Develop a High-Performing Team

• Recruit, onboard, develop, and retain a world-class team of Strategic Solutions Consultants

• Establish clear performance expectations, coaching frameworks, and career development plans

• Foster a culture of technical excellence, accountability, collaboration, and continuous learning

• Serve as an escalation point and mentor for complex customer and technical challenges

• Build an inclusive, high-performance team that consistently delivers business impact

Drive Strategic Revenue Outcomes

• Partner with Sales leadership to develop account strategies for Attentive's largest enterprise opportunities

• Lead an organization responsible for supporting more than $50M in annual new business revenue

• Provide executive-level support on high-value, complex, and strategic deals

• Ensure technical evaluations are aligned with customer objectives and business outcomes

• Guide teams through solution design, architecture discussions, security reviews, and procurement processes

• Improve win rates and sales efficiency through strong technical leadership and deal coaching

• Establish repeatable best practices that increase team effectiveness across the enterprise sales cycle

Drive AI-Powered Innovation

• Champion an AI-first culture across the Strategic Sales Engineering organization

• Identify and implement AI-driven workflows that improve team productivity, technical discovery, solution design, and customer engagement

• Leverage AI technologies to scale technical expertise, improve knowledge sharing, and accelerate onboarding

• Partner with Revenue Operations, Enablement, Product, and Engineering teams to evaluate and deploy emerging AI capabilities

• Establish best practices for incorporating AI into demos, customer evaluations, technical content creation, and internal processes

• Continuously assess new technologies and methodologies that can increase organizational effectiveness and competitive advantage

Influence Cross-Functional Strategy

• Partner with Product and Engineering teams to communicate market trends, customer feedback, and competitive intelligence

• Help shape product roadmap priorities based on customer and prospect insights

• Collaborate with Marketing, Enablement, and Revenue Operations teams to improve messaging, content, and sales processes

• Act as a strategic advisor across the organization on customer requirements, industry trends, and technical market dynamics

• Serve as a key stakeholder in strategic initiatives that impact Attentive's enterprise growth strategy

Build for Scale

• Establish and refine Solutions Consulting processes, methodologies, and best practices

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