Senior Manager, GTM Strategy and Operations

About this role

The Senior Manager, GTM Strategy and Operations, is a high-impact, mission-critical role. Reporting to the CRO, Accounts, you will act as a force multiplier and trusted advisor, architecting and executing operational strategies and initiatives that will impact Navan’s global customer base and account management teams.

You will be trusted with high-stakes initiatives, confidential projects, and executive-level communications shaping the future of Navan’s customer operations. This role is built for a strategic thinker who can seamlessly navigate multiple altitudes – moving from high level executive narratives to deep dive data analysis – all focused on delivering value to clients, and maximizing revenue for Navan.

What You’ll Do:

• Provide Executive Air Coverage: Autonomously lead large-scale cross-functional projects on behalf of the CRO, Accounts, managing alignment across teams to unblock organizational bottlenecks

• Architect Value Engineering Frameworks: Develop, scale, and evolve a structured approach toward conducting business value assessments, enabling and working alongside front-line AMs to methodically prove ROI to our most complex clients.

• Client and Stakeholder Engagement: Engage directly with clients and internal stakeholders to understand, measure and track critical client value drivers and related competitive/industry benchmarks.

• Launch Scalable Service Offerings: Partner with post-sales leadership to design and launch new value-added delivery and professional services offerings that unlock fresh revenue streams

• Drive Account Health and Stabilization: Refine existing client engagement methodologies - such as the way we assess client risk, and our process for implementation and change management.

• Synthesize Executive Insights: Help shape the business intelligence and voice of the client feedback loop - synthesizing complex dashboards, KPIs, and qualitative feedback to provide clear recommendations on shaping the customer journey and maximizing Net Revenue Retention.

What We’re Looking For:

• 5+ years of experience in top tier Management Consulting, Investment Banking, Corporate Strategy, high-growth tech, or a similar capacity.

• Highly proficient in applying AI to amplify daily output and strategic planning, with an established habit of continuous professional development to stay ahead of the AI technology curve.

• Proven hands-on partnership with C-suite/CXO leaders in high-ownership organizations.

• Demonstrated ability to synthesize business, financial, and operational information into actionable insights.

• Mastery of project management, organizational alignment, and driving cross-functional outcomes.

• Strong analytical skills, experience with leading SaaS tools (Salesforce, ThoughtSpot etc.) would be a plus

• Proven ability to thrive in highly ambiguous environments, with a track record of building structure and clarity where daily priorities are fluid and no two days look the same. A self-starter mentality.

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay Range $123,750 — $215,000 USD

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