Senior-Level ServiceNow Developer

About this role

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Who you are:

As a Senior ServiceNow Developer supporting the Office of the CIO, you will be a technical leader who plays a crucial role in architecting, designing, and delivering advanced, secure ITSM applications and workflows on the ServiceNow platform. The ideal candidate is a subject matter expert in ServiceNow development, skilled in AI-assisted and AI-driven practices, who can transform complex business requirements into scalable solutions while mentoring other developers and defining platform best practices. You will lead application development, enhancement, and strategic integration initiatives within an agile team.

What you do:

• Lead the architectural design, development, and implementation of custom applications and complex workflows within ServiceNow.

• Develop and maintain advanced Script Includes, Business Rules, UI Actions, and other scripted components, establishing team standards.

• Champion and establish best practices for leveraging AI tools and large language models (LLMs) to ensure high-quality code and innovation on the platform.

• Pioneer the use of AI-assisted development techniques for generating sophisticated ServiceNow scripts and complex integration payloads.

• Architect and own the configuration of ServiceNow Now Assist features, including designing generative AI Virtual Agent conversations and building Predictive Intelligence models.

• Lead the integration of external AI/ML APIs into ServiceNow, creating intelligent automation solutions via Integration Hub and custom REST/SOAP APIs.

• Define and govern prompt engineering strategies within ServiceNow's frameworks to ensure secure AI responses.

• Lead the technical strategy and development of AI-enhanced ITSM capabilities, such as auto-classification of incidents and intelligent ticket routing.

• Mentor and guide mid-level and junior developers, conducting code reviews and fostering a culture of technical excellence.

• Design and implement automated testing strategies using ServiceNow ATF to ensure solution reliability and scalability.

• Serve as the final escalation point for complex platform and integration issues, providing expert troubleshooting.

• Collaborate with stakeholders to define technical strategy and influence the platform roadmap.

• Stay ahead of ServiceNow platform releases and AI/ML landscape changes, driving the adoption of new technologies.

What you need:

• 7+ years of professional software development experience.

• 5+ years of extensive hands-on development experience on the ServiceNow platform.

• Expert-level proficiency in JavaScript and ServiceNow's server/client scripting APIs.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD).

• Proven track record of leveraging AI coding assistants to drive improvements in development velocity and code quality.

• Deep understanding and hands-on experience with AI/ML concepts and automation techniques applicable to ServiceNow.

• Expertise in building and configuring ServiceNow's AI/ML capabilities.

• Experience mentoring junior developers and leading technical projects.

• Demonstrated ability to architect technical solutions from complex functional requirements.

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $91,300 — $184,900 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of

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