Mid-Level ServiceNow Developer

About this role

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Who you are:

We are seeking a Mid-Level ServiceNow Developer to support the design, configuration, and development of applications and workflows on the ServiceNow platform. The ideal candidate has solid hands-on experience developing with ServiceNow, embraces AI-assisted and AI-driven development practices, can work from moderately defined requirements, and delivers reliable, maintainable solutions following platform best practices. This role supports application development, enhancement, troubleshooting, and integration work as part of an agile team.

What you do:

• Design, develop, and configure custom applications, workflows, UI components, and platform features within ServiceNow.

• Build and modify Script Includes, Business Rules, UI Actions, Client Scripts, data policies, Flow Designer flows, and related components.

• Leverage AI tools and large language models (LLMs) — such as GitHub Copilot, Codex, ChatGPT, and Claude — to accelerate development, improve code quality, generate boilerplate scripts, and troubleshoot platform issues faster.

• Use AI-assisted development techniques to auto-generate ServiceNow scripts, Flow Designer logic, and integration payloads from plain-language requirements.

• Build and configure ServiceNow Now Assist features, including generative AI-powered Virtual Agent conversations, AI Search, and Predictive Intelligence models. • Integrate external AI/ML APIs (e.g., OpenAI, Azure OpenAI, Google Gemini) into ServiceNow workflows via Integration Hub or REST APIs to enable intelligent automation.

• Design and implement prompt engineering strategies within ServiceNow's Now Assist and Virtual Agent frameworks to produce accurate, context-aware AI responses.

• Support the development of AI-enhanced ITSM capabilities such as auto-classification of incidents, intelligent ticket routing, and anomaly detection using ServiceNow's ML plugin.

• Write unit tests and assist in developing automated test suites using ServiceNow ATF.

• Build and maintain integrations using REST/SOAP APIs, and troubleshoot integration issues with assistance from senior team members.

• Work on defect resolution, enhancements, and operational support needs.

• Partner with business analysts, testers, and senior developers to interpret requirements and translate them into working solutions.

• Stay current with ServiceNow platform releases, Now Assist updates, and the evolving AI/ML landscape as it applies to enterprise service management.

What you need:

• 3+ years of software development experience.

• 2+ years hands-on development experience on the ServiceNow platform.

• Strong proficiency with JavaScript and familiarity with ServiceNow's server/client scripting model.

• Demonstrated experience using AI coding assistants (GitHub Copilot, Codex, or similar) to accelerate and improve development work.

• Working knowledge of AI/ML concepts including prompt engineering, LLM APIs, and automation techniques applicable to the ServiceNow platform.

• Hands-on experience with ServiceNow's AI/ML capabilities — including Virtual Agent, Predictive Intelligence, Now Assist, or AI Search — is strongly desired.

• Experience with ServiceNow ATF or other automated testing approaches.

• Ability to interpret functional requirements and turn them into technical specifications and working features.

• Strong verbal and written communication skills.

• Excellent analytical and troubleshooting skills.

• ServiceNow Certified System Administrator (CSA).

• Bachelor's degree in Computer Science or another technical field — or equivalent experience.

Nice to have:

• ServiceNow Certified Application Developer (CAD).

• ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, or a related domain.

• Experience integrating OpenAI, Azure OpenAI, or other LLM APIs with enterprise platforms.

• Familiarity with RAG (Retrieval-Augmented Generation) patterns for grounding AI responses in organizational data.

• Experience with Python or other scripting languages for AI/ML pipeline support.

• Exposure to ServiceNow Now Assist configuration, skill building, or generative AI feature rollout.

• Master's degree in a technical field (preferred but not required).

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the Distr

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