Senior Fraud Response Data Analyst

About this role

As passionate about our people as we are about our mission.

Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

SUMMARY As a Senior Fraud Response Data Analyst, you will transform fraud data into actionable intelligence that strengthens fraud controls, protects customers, and supports strategic decision-making. As a key member of the Fraud Response Team, you will lead fraud trend analysis, identify emerging threats, and deliver insights that support investigations, incident response, fraud mitigation, and risk remediation efforts. You will partner closely with Product, Security, Engineering, and Customer Support teams to develop meaningful metrics, evaluate fraud detection strategies, and provide executive-level reporting.

The ideal candidate combines advanced analytical expertise with a strong investigative mindset and the ability to think like an attacker. By anticipating how fraudsters may bypass controls, evade detection rules, or exploit process weaknesses, you will proactively identify vulnerabilities and recommend improvements to fraud prevention and detection capabilities. As a trusted thought leader, you will translate complex data into clear business recommendations, influence strategic priorities, and help the organization stay ahead of evolving fraud threats.

RESPONSIBILITIES: • Develop, maintain, and refine fraud performance metrics, KPIs, and KRIs to measure fraud losses, customer impact, control effectiveness, and fraud response performance

• Build and manage executive-level dashboards and reporting that provide visibility into fraud trends, emerging threats, incident activity, loss drivers, and remediation efforts

• Conduct deep-dive fraud analysis to identify emerging fraud schemes, attack patterns, vulnerabilities, and opportunities to improve fraud prevention and detection capabilities.

• Support high-profile fraud investigations by providing actionable intelligence, trend analysis, root cause insights, and data-driven recommendations.

• Analyze fraud losses and customer impact across banking, deposit, payment, and digital banking channels to identify systemic issues and areas of elevated risk.

• Evaluate fraud detection rules, models, and monitoring strategies to identify opportunities for optimization and improved performance.

• Apply an attacker mindset to anticipate how fraudsters may adapt to new controls, exploit process weaknesses, evade detection logic, or circumvent model thresholds.

• Translate complex datasets into clear and actionable insights through data visualization, executive storytelling, and strategic recommendations.

• Ensure data quality, accuracy, and completeness across fraud reporting tools, dashboards, and data sources.

• Manage data visualization tools and infrastructure, including Power BI, Excel-based models, and analytical reporting platforms.

• Partner with Product, Engineering, Security, and Customer Support to identify vulnerabilities, evaluate mitigation strategies, and drive fraud risk reduction initiatives.

• Collaborate with data scientists, engineers, analysts, and business stakeholders to develop unified fraud intelligence and actionable reporting.

• Provide thought leadership in fraud analytics, reporting automation, performance measurement, and emerging fraud threat analysis.

• Lead efforts to improve fraud reporting effectiveness, analytical capabilities, automation, and operational efficiency.

• Support fraud governance activities through executive reporting, trend analysis, risk monitoring, and measurement of remediation effectiveness.

• Lead or participate in fraud response activities occurring outside normal business hours, including on-call support for significant fraud incidents when needed.

EXPERIENCE AND KNOWLEDGE: • Bachelor’s degree in a quantitative field such as Business, Finance, Mathematics, or related discipline with a minimum of 12 years of relevant experience; or an advanced degree with 8+ years of experience; or equivalent related work experience

• Experience in fraud analytics, fraud risk management, fraud strategy, fraud operations, or financial crimes investigations within a banking, fintech, or financial services environment

• Strong knowledge of banking operations, deposit products, digital banking, account opening, payment processing, and money movement fraud risks

• Experience analyzing fraud trends, fraud losses, customer impact, and emerging fraud threats to develop actionable business recommendations

• Demonstrated ability to identify systemic fraud patterns, control weaknesses, and opportunities to strengthen fraud detection and prevention capabilities

• Experience supporting fraud investigations through data analysis, root cause analysis, and fraud intelligence reporting

• Understanding of common fraud schemes, including account takeover, identity fraud, deposit fraud, payment fraud, check fraud, and synthetic identity fraud

• Proven experience designing and managing KPIs and enterpr

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