Senior Fraud Response Analyst

About this role

As passionate about our people as we are about our mission.

Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

SUMMARY As a Senior Fraud Response Analyst, you will play a key role on the Fraud Response Team, serving as the central coordinator for significant fraud incidents impacting customers. You will manage the end-to-end fraud response process, including incident intake, investigation support, stakeholder communications, escalation management, root cause analysis, and remediation tracking. Partnering closely with Product, Security, Engineering, and Customer Support teams, you will help drive timely resolution of fraud incidents, minimize customer impact, and identify opportunities to strengthen fraud controls.

As a senior member of the team, you will act as a subject matter expert in fraud incident management, helping establish best practices and mature the Fraud Response Program. You will collaborate with business and technical leaders to drive accountability, coordinate remediation efforts, and ensure lessons learned are translated into meaningful process, control, and technology improvements that reduce fraud risk and enhance the customer experience.

RESPONSIBILITIES: • Coordinate the end-to-end management of fraud incidents, ensuring timely stakeholder engagement, communication, escalation, and resolution.

• Support fraud investigations through data collection, research, documentation, intelligence gathering, and root cause analysis.

• Partner with Product, Engineering, Security, and Customer Support teams to assess fraud incidents and drive effective remediation efforts.

• Prepare incident summaries, timelines, business impact assessments, and executive-ready communications related to fraud events.

• Conduct post-incident reviews to identify process, control, technology, and operational vulnerabilities that contributed to fraud incidents.

• Track fraud-related issues, remediation plans, risk mitigation activities, and action items through completion, ensuring accountability across stakeholder teams.

• Identify fraud trends, recurring issues, and emerging risks and provide recommendations for improving fraud prevention, detection, and response capabilities.

• Support the development and maintenance of the Fraud Response Program, including incident management standards, procedures, reporting, and governance processes.

• Assist in the preparation of governance materials, program updates, fraud loss reporting, risk dashboards, and executive presentations.

• Facilitate cross-functional meetings and working sessions focused on fraud incidents, remediation activities, and strategic fraud initiatives.

• Collaborate with business and technology partners to improve fraud response processes, escalation procedures, and operational effectiveness.

• Contribute to the identification of process improvements, control enhancements, automation opportunities, and fraud risk reduction initiatives.

• Promote lessons learned and best practices from fraud incidents and investigations to strengthen fraud management capabilities.

• Serve as a trusted resource and mentor to less experienced team members on fraud incident management and investigation best practices.

• Participate on fraud calls to respond and support fraud incidents occurring outside standard business hours as needed.

EXPERIENCE AND KNOWLEDGE: • Typically requires a Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, Information Security, Data Analytics, or a related field and a minimum of 8 years of experience; or an advanced degree with 6+ years of experience; or equivalent relevant work experience.

• 5+ years of experience in fraud investigations, fraud operations, fraud risk management, financial crimes, banking operations, fraud analytics, incident response, or related disciplines.

• Experience supporting complex fraud investigations involving account takeover (ATO), payment fraud, wire and ACH fraud, check fraud, identity fraud, scams, synthetic identity fraud, or other customer-impacting fraud events.

• Strong understanding of banking operations, deposit products, digital banking platforms, payment systems, and fraud risk management practices.

• Experience coordinating cross-functional investigations and remediation efforts involving Product, Engineering, Security, and Customer Support teams.

• Working knowledge of fraud detection tools, case management platforms, fraud monitoring systems, and fraud analytics methodologies.

• Experience conducting root cause analysis and developing actionable recommendations to address fraud-related control, process, or technology gaps.

• Ability to analyze fraud-related data, identify trends, assess customer impact, and support data-driven decision-making.

• Experience tracking remediation efforts, managing action plans, and driving accountability across multiple stakeholder groups.

• Strong verbal and written communication skills with the ability to effecti

Similar jobs

• Senior Fraud Response Data Analyst — Q2Ebanking · Austin, TX
• Senior Fraud Response Engineer — Q2Ebanking · Austin, TX
• Senior Fraud Strategy Analyst — Vanguard · Malvern, PA | Charlotte, NC
• Senior Fraud Strategy Analyst — Earnest · Remote
• Senior Fraud Investigator — Texas Capital · Richardson, TX | Dallas, TX
• Senior Fraud Analyst – Fraud Investigations & Financial Crimes Monitoring — Alpaca · Remote
• Senior Fraud Risk Manager — Rocket · Remote
• Senior Fraud Data Scientist — Gemini · Remote