Senior Facilities Manager

About this role

JLL empowers you to shape a brighter way .  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Facilities Manager Job Summary The Senior Facilities Manager is responsible for the direct management of assigned properties and the leadership and oversight of a Facility Management team within the client's portfolio. This role requires managing facilities in accordance with all local, state, and federal mandates while delivering superior client service, team leadership, and account management. The position is heavily client-facing and external-facing, requiring exceptional customer service, communication skills, and the ability to build and maintain strong stakeholder relationships. Essential Functions Team Management & Leadership • Develop an accountable, cohesive, and customer-focused Facility Management team through active management, support, and leadership • Manage the performance and outcomes of assigned staff reporting to the position • Foster collaboration within the facility management team to deliver integrated facility management services across all business lines (Engineering, Transactions, Projects, Planning) • Execute successful team building with proven people management experience, strong interpersonal skills, and problem-solving ability • Lead overall team management, staff development, and planning, including staff succession and growth plans • Participate in the compensation planning process • Build actionable and measurable career development plans for every direct report with consistent progress conversations • Foster a culture of continuous improvement and innovation by leveraging business intelligence, introducing best practices, new tools, and process re-engineering Client Relationship Management • Provide superior client service while exercising functional responsibility for facility management services within assigned facilities and geography • Exhibit exceptional customer service and communication skills in all client interactions • Present operational performance updates, strategic recommendations, and business cases to senior stakeholders and client leadership with clarity and confidence • Translate complex technical and operational information into compelling narratives that drive decision-making • Deliver on all financial planning routines within assigned portfolio, including preparation and financial management of property budgets aligned with clients' goals and objectives • Maintain overall facility management services consistent with the client's global standard processes and professional brand image • Ensure functional, comfortable, compliant, energy efficient, and attractive facilities through periodic interior and exterior site inspections • Provide overall facility services in accordance with the client's standard processes and procedures, including application of policies and programs • Resolve critical impact tenant relations issues with accuracy and timeliness Landlord & Third-Party Management • Interface with landlords ensuring total compliance under all leases in place, with accurate and timely reporting • Maintain interface with third-party owners, ensuring total contract (lease) compliance • Support prompt collection of management fees and reimbursements from third-party tenants occupying space within client-owned premises • Embrace tenant management programs as applicable Financial & Operational Management • Prepare, submit, and manage property budgets with variances tracked, reported, and fiduciary duties upheld • Support ongoing cost reduction programs to reduce operating costs while maintaining desired environments • Ensure smooth recovery processes for budget variances • Ensure compliance with portfolio-wide initiatives and required local, state, and federal laws and regulations • Manage and coordinate functional responsibility for facility management services within assigned facilities and geography • Ensure minimal preventable incidents that create interruptions to ongoing operations • Safeguard professional risk mitigation related to facility management services, including adoption of programs to enhance safety and compliance and minimize confidentiality incidents Strategic Leadership & Cross-Functional Collaboration • Leverage business intelligence, data, reporting, and analytics to drive efficiency and inform strategic decisions • Lead cross-functional collaboration with internal teams including Finance, Legal, HR, IT, Procurement, and Risk Management to deliver integrated solutions • Introduce service delivery efficiencies that enhance occupant satisfaction, wellness, safety, and productivity • Explore and implement AI-powered tools and automation technologies to enhance team productivity, streamline workflows, and improve operational efficiency • Champion the adoption of emerging technologies to automate routine tasks, improve data analysis, and drive continuous improvement • Work with minimal supervision in a fast-paced environment with a high degree of innovation • Perform additional job duties as requested Expectations This role requires a forward-thinking leader who embraces technology and innovation as competitive advantages. You will be expected to actively explore opportunities to leverage AI and automation tools to enhance operational efficiency, improve decision-making, and drive measurable improvements across the portfolio. Strong executive presence, cross-functional collaboration skills, and the ability to influence senior stakeholders are essential t

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