Senior Digital Strategist, Content Strategy & Operations

About this role

The Opportunity  

Customer Experience is entering a new era—one where AI is a fundamental driver of how people interact with brands, platforms, and services. This role offers the chance to guide some of the world’s most influential brands as they   meet   the moment.   You’ll   help clients harness AI to evolve their content supply chain and operational capabilities.   

As a Senior Digital Strategist,   you’ll   help clients advance their vision for an end-to-end content supply chain that enables better personalization and accelerates speed-to-market.   You’ll   contribute to crafting operating models, governance frameworks, and roadmaps that align content strategy & operations with business   objectives .   You’ll   guide organizations by using Adobe’s industry-leading solutions like Adobe Experience Manager, Adobe   GenStudio , and Firefly-powered generative technologies. These tools help build content ecosystems that enable scalable, personalized   experiences   and efficient delivery.  

What   You’ll   Do  

This role   leads   digital transformation work with senior leaders. The focus is on the digital content workflow, technology adoption, and how teams work together. You will define strategy, find gaps, and build solutions based on data. You will work in matrixed organizations to align priorities and help teams   move work   forward.  

You will assess content operations across people, processes, platforms, governance, and operating models. You will design future state   process   from planning through delivery and optimization. You will advise on content operating models, including governance, workflows, and team structures. Collaborate with content, marketing, technology, and operations teams to align content strategy with business goals and platform capabilities.   

You will help clients apply AI in content operations. This includes automation, metadata, reuse, personalization, and content intelligence. You will support change management so new ways of working take hold. You will present recommendations and roadmaps to senior leaders, mentor project teams, and work through new or unclear problems using structured problem-solving.  

Basic Qualifications  

• 10+ years of experience in digital strategy, content operations, enterprise consulting, or related fields, with a solid foundation in value measurement and transformation work.   

• Demonstrated ability to navigate matrixed organizations, build influence across multi-functional teams, and align diverse complex business groups toward shared   objectives .   

• Expertise   in Adobe Experience Cloud solutions, including real-time personalization, process automation, and data-driven decision-making.   

• Experience leading enterprise-wide content operations, driving efficient content supply chains, personalization programs, and omnichannel execution.   

• Proven success contributing to executive-level transformation projects with Fortune 500 clients, bringing structured data-driven thinking and clarity to complex challenges.   

• Effective communication and executive‑ready presentation skills, with the ability to simplify complex ideas into compelling narratives.   

• Experience driving adoption and change‑management efforts, supporting participant evangelization and enablement.   

• A self-starter mentality, with a consistent curiosity and a strong habit of strategic questioning that fuels innovation.   

• Comfort working in ambiguous environments, applying an entrepreneurial, problem‑solving approach to net‑new or “first time” challenges.  

About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the

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