Senior Claims Consultant

About this role

Open the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.

Location:   Austin, TX  

Preferred:   Austin-area candidates able to work a hybrid schedule of 4 days in office, 1 remote day per week.   Also considered:   Highly qualified candidates outside the Austin area for a remote work arrangement.  

  Position Summary  

The Senior Claims Consultant serves as a subject matter expert across property, catastrophe, general liability, auto, and workers' compensation claims. This role   is responsible for   managing complex claims, overseeing third-party administrators and vendors, evaluating coverage positions, and driving strategic initiatives that improve claims outcomes and operational efficiency.  

The ideal candidate   possesses   strong technical claims   expertise , exceptional analytical and negotiation skills, and the ability to influence outcomes across internal and external stakeholders. This individual will play a key role in shaping the future of the Claims & Risk function through process improvement, operational excellence, and thought leadership.  

  Key Responsibilities   Claims Management & Oversight  

• Manage and oversee complex property, catastrophe, liability, auto, and workers' compensation claims.  

• Evaluate claim investigations, reserves, settlement recommendations, and coverage determinations.  

• Analyze claim documentation and supporting evidence to ensure   appropriate claim   outcomes.  

• Provide recommendations   regarding   claim strategy, coverage application, and settlement opportunities.  

• Maintain settlement authority up to assigned limits and provide recommendations on higher-exposure claims.  

Catastrophe & Property Claims  

• Lead the review and management of catastrophe and large-loss property claims.  

• Coordinate with carriers, TPAs, consultants, engineers, and forensic accounting firms.  

• Review business interruption analyses and property damage valuations.  

• Assist   in claim preparation, documentation, and negotiation efforts.  

• Support disaster response activities and claim recovery initiatives.

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TPA, Carrier & Vendor Management  

• Serve as a liaison with TPAs, carriers, brokers, attorneys, and external vendors.  

• Challenge claim decisions, reserve positions, and   coverage   interpretations when   appropriate .  

• Monitor TPA performance and ensure adherence to service expectations.  

• Negotiate favorable claim outcomes on behalf of the organization.

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Strategic Leadership & Subject Matter Expertise  

• Serve as a technical resource and trusted advisor for leadership and team members.  

• Communicat e   clear expectations on   claims   packages   to   internal   field teams and external   vendors.  

• Provide guidance and mentoring to less experienced claims professionals.  

• Identify   emerging claim trends and recommend proactive risk mitigation strategies.  

• Participate in strategic planning discussions   regarding   claims management and risk financing.  

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Process Improvement & Operational Excellence  

• Identify   opportunities to improve claims processes, workflows, and reporting.  

• Assist   in the development and implementation of   claims   KPIs and performance metrics.  

• Support technology initiatives and workflow optimization efforts   in support of claims   and policy   management .  

• Contribute to the creation and maintenance of standard operating procedures and best practices.  

Qualifications   Required  

• Bachelor's degree or equivalent combination of education and experience.  

• Minimum 8 years of progressive insurance claims experience.  

• Demonstrated experience handling complex property and casualty claims.  

• Strong understanding of insurance policy interpretation and coverage analysis.  

• Experience managing relationships with TPAs, carriers, brokers, and legal counsel.  

• Excellent negotiation, communication, and analytical skills.  

• Ability to manage multiple priorities in a fast-paced environment.  

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Preferred  

• 10+ years of insurance claims experience.  

• Catastrophe and large-loss property claims experience.  

• Business interruption claims experience.  

• Experience within real estate, property management, multifamily, or large portfolio environments.  

• Self-insured retention program experience.  

• Texas All-Lines Adjuster License.  

• Professional designations such as AIC, CPCU, ARM, CIC, or SCLA.  

• Experience developing KPIs, dashboards, and process improvement initiatives.  

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Success Measures  

• Improved claim outcomes and recoveries.  

• Effective management of   catastrophe   and large-loss claims.  

• Strong TPA performance.  

• Development of scalable claims processes and reporting.  

• Positive influence on team knowledge, efficiency, and strategic execution.  

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Work Environment  

• Hybrid schedule: Four days in the Austin office and one remote workday per week.  

• Occasional travel (up to 15%) for claim reviews, inspections, meetings, or training.  

• Potential participation in significant catastrophe claim response activities.  

Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate   on the basis of   race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic   information   or veteran status, and encourage all applicants to apply .  

Our full-time

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