Senior Account Manager, Commercial Insurance - Potential for Hybrid Work

About this role

Discover a Career That Empowers You - Join HUB International At HUB International, we believe the best workplaces do more than offer a job. They invest in their people, celebrate their communities, and build cultures where everyone belongs. We are proud to be that kind of company, and the recognition we have earned reflects it.

In 2026, Newsweek named us one of America's Greatest Workplaces for Culture, Belonging, and Community, and one of America's Most Patriotic Companies. We were recognized among the top 20 Best Finance Companies to Work For as rated by women, and our internship program earned a fourth place ranking in Vault's 2026 Best Internships for Insurance. These are not just awards. They are a reflection of the daily choices our people make to show up for each other and for the clients we serve.

We help individuals, families, and businesses protect and plan for what matters most through a broad array of insurance, retirement, and wealth management products and services. HUB is one of the world's largest insurance brokerages, with over 540 locations and more than 20,000 professionals across North America. We bring together the resources of a global firm and the agility of a regional team, giving you the tools, support, and community you need to grow throughout your career.

Whether you are supporting a local business, helping a national client navigate complex risk, or building your expertise in a specialized practice area, you will find that your voice matters here. Your work has purpose. And your potential has no ceiling.

We would love for you to explore what is possible at HUB International.

We currently have an opportunity for a Senior Account Manager to join our Commercial Lines team in our Ellicott City, MD office on a Hybrid work schedule

The selected individual will be responsible for servicing assigned middle market commercial insurance accounts with designated Producer.  Account rounding and development of new business as appropriate and in accordance with the practices, policies, and procedures of the Company.

Job Responsibilities: • Review and analyze commercial accounts for coverage, limits, etc., and make appropriate recommendations to clients. • Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.  • Develop and maintain relationships with clients to ensure that all service needs are met. • Stays abreast of changes in the insurance industry and other external conditions that may impact their clients.  Makes appropriate recommendations to clients in response to those changes independent of manager approval. • Acts as liaison between clients and insurance carriers to resolve service issues.  May also negotiate with underwriters and carriers.  Troubleshoots claims and billing issues. • Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals. • Gather information from clients and prepare applications for submission to the Marketing Department regarding new and/or renewal coverage. • Prepare client proposals based on client’s needs, rates, and coverages. • Prepare all transactions for assigned accounts, i.e. applications, certificates of insurance, invoices, forms. • Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems. • Maintain the accuracy of data in the agency management system. • May handle collections of premiums due. • Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company. • Other responsibilities as assigned by Manager.

Qualifications: • Seven years of commercial lines insurance experience. • Thorough knowledge of commercial lines coverages and markets. • Property and Casualty Insurance license. • Advanced professional designation highly desirable (i.e. ARM, CIC, CPCU) • High School diploma or equivalent; AA and/or college degree preferred. • Excellent oral and written communications skills. • Superior customer service and problem-solving skills. • Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems. • Mastery of virtual technology, including meeting scheduling, video display and screen sharing. • Ability to work in a team environment. • High level attention to detail is essential.

• Excellent organizational, interpersonal, and communication skills.

What We Offer You:

At HUB International, we’re invested in your success — both inside and outside of work. Our benefits are designed to support your well-being, empower your growth, and set you up for a secure future. From comprehensive health coverage to resources that promote work-life balance, we’ve got you covered.

We believe in continuous learning and career momentum. Whether you're just getting started or ready to take the next step, HUB provides the tools, mentorship, and opportunities to help you thrive. When you grow, we grow!

Benefits you may enjoy working at HUB International Mid-Atlantic, Inc: • Medical, Dental, Vision and Prescription Drug Coverage • Health Plan Reimbursement Program • Health Savings Account (HSA) • 401(k) Savings Plan • Employee Assistance Program (EAP) • Comprehensive Wellness Program • Flexible Spending Accounts (FSAs) • Life and Disability Plans • Long-Term Care • Identity Theft, Group Legal, Accident, Critical Illness, Pet Insurance and many more! • Low-Cost Loan Program and Student Loan Resources • Vacation, Holiday, Sick, and Personal Time Off • Comprehensive Onboarding • Continuing Education • Flexible Work Arrangements • Dress for Your Day Dress-Code

Culture & Belonging Employee Networks:

At HUB, inclusion isn’t just a core value — it’s a shared commitment. We’re building a workplace where every voice is heard, every person is respected, and everyone can show up as the

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