Senior Account Manager, Commercial Lines

About this role

About Acrisure      

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing   cutting-edge   technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more .       

In the last twelve years, Acrisure has grown in revenue from $38 million to almost   $5 billion   and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible .    

Job Summary:   Senior level Account Manager   within the Large Commercial Lines space   performs more routine responsibilities and is the primary point of contact for clients they oversee. Occasionally supports Account Executives with Clients that require extensive administrative service.   

Responsibilities:   Perform daily service on assigned task by   Client Advi s ors   and/or Account Executives with the agency’s written procedures including, but not limited to:  

• Lead day-to-day service and stewardship   of a designated book of large and complex commercial accounts, ensuring all client needs are addressed in alignment with agency procedures and service standards.  

• Oversee and execute the full renewal lifecycle , including data collection, exposure analysis, marketing strategy development, carrier negotiations, and delivery of comprehensive renewal proposals.  

• Manage new business marketing efforts , collaborating with Producers and Account Executives to design placement strategies, prepare carrier submissions, evaluate quotes, and secure   optimal   program structures.  

• Review and analyze policy audits , ensuring   accuracy   and proactively addressing discrepancies with carriers and clients.  

• Ensure accuracy and completeness of all policy documents , endorsements, and binders, confirming coverage terms reflect negotiated and ordered conditions.  

• Provide expert-level client support , responding promptly to inquiries, carrier requests, and service needs, while delivering proactive guidance to strengthen client relationships.  

• Issue and manage certificates, endorsements, policies, ID cards, and other coverage documents , ensuring compliance and   timely   delivery.  

• Maintain precise documentation   of all client activities, communications, and transactions within the agency management system (Applied EPIC), ensuring data integrity and audit readiness.  

• Utilize agency technology platforms , including upload/download and interface capabilities, to enhance workflow efficiency and accuracy.  

• Serve as a strategic partner to Producers and Account Executives , communicating key account developments,   identifying   potential service issues, and elevating risks or concerns to leadership when   appropriate .  

• Stay current on industry trends, carrier appetites, and underwriting guidelines , applying sound judgment and market knowledge to support client placements and coverage recommendations.  

• Maintain deep   expertise   in commercial insurance   coverages   and policy language , ensuring the ability to advise clients on program structure, coverage adequacy, and emerging exposures.  

• Support continuous improvement initiatives , including workflow enhancement, training, and cross-functional collaboration, while providing mentorship to junior team members as needed.  

• Perform   additional   duties and serve as backup support   for other team members or functions, as requested by leadership.  

Requirements:  

• 5+   years experience   with Commercial Lines Property & Casualty   required  

• Strong organizational skills- ability to prioritize and be proactive  

• Computer skills, specifically Microsoft Word,   Outlook   and Excel  

• Excellent verbal and written communication skills as well as strong interpersonal skills  

• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages  

• Reasoning Skills: Ability to solve practical problems, interpret a variety of instructions and deal with a variety of variables   furnished   in written, oral,   diagram   or schedule form  

• Applied Systems / EPIC experience a plus  

Education/Experience:  

• High School diploma   required ,   Associate Degree   or higher preferred.  

• Active Property & Casualty License   required  

• CRIS, CPCU or special training course completion   a plus .  

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.   Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.   Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: • Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discou

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