Revenue Operations Specialist

About this role

ABOUT WARP

Warp is the AI-native Employee Management Platform for ambitious companies. Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1.

Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B.

Legacy vendors in our space built their businesses by profiting from complexity. Warp is built from day one for AI to be the primary operator, not a feature. Every advance in LLM capability widens our lead.

We hire people who ship constantly, own outcomes, and care about craft. If you want to build something that automates an entire category of core work, not just another point solution, this is the place.

We've raised over $85M from top investors like Ashton Kutcher/Sound Ventures, Y Combinator, founders of Dropbox, Replit, SV Angel, and Homebrew Capital. Built by an obsessive team from MIT, Ramp, Brex, Google, Dropbox, Apple, and more.

ABOUT THE ROLE

We're looking for our first Revenue Operations Specialist to own the entire billing and deal execution function. You'll report directly to the CEO and be responsible for everything from Stripe configuration to contract workflows to discount approvals. This is a high-impact IC role where you'll build the RevOps function from scratch as we scale to Series B and beyond.

WHAT YOU'LL OWN

- Billing operations: Stripe configuration, subscription management, invoicing, handling edge cases (annual vs monthly billing, coupons, prorations, credits)

- Deal desk: Contract generation, approval workflows, discount guardrails, pricing execution. Support deal and account updates by ensuring key operational details are captured accurately as opportunities move through the sales process.

- Commissions and incentive administration: Partner with Sales and Finance to ensure accuracy and timely resolution of questions.

- Tooling: Own and optimize our contract platform (currently PandaDoc), Stripe, and CRM integration

- Process building: Maintain and optimize recurring revenue operations workflows that support planning, forecasting, and customer adoption across the GTM organization

- Revenue data integrity: Ensure clean handoffs to accounting, accurate reporting, and audit-ready records. Partner with Finance to review revenue changes and ensure updates are reflected accurately across reporting and forecasts

- Partner cross-functionally on operations: Collaborate with Sales, Marketing, and Finance to support day-to-day sales processes, pricing updates, and customer lifecycle workflows, and help identify opportunities to improve how they operate at scale

WHAT WE'RE LOOKING FOR

- 1-3 years in Revenue Operations, Billing Operations, or Deal Desk at a B2B SaaS company

- Deep Stripe Billing experience - you've dealt with the edge cases and know how to structure subscriptions, coupons, and invoicing correctly

- Experience with contract platforms (PandaDoc, DocuSign, or similar) and CRM systems (Salesforce preferred)

- Familiarity with GTM tech stack (Salesforce, HubSpot, Gong, Apollo, Chili Piper, Sales Navigator)

- Track record of building processes from scratch in a fast-growth environment

- Strong attention to detail - billing errors are painful for customers and for us

- Comfortable working autonomously and making decisions with limited oversight

- Proficiency in Google Sheets/Excel. Can juggle multiple workstreams, keep projects moving, and translate messy data into clear insights

NICE TO HAVE

- Experience at a company that scaled from 7 to 8/9 figures ARR

- Familiarity with revenue recognition (ASC 606) basics

- Have evaluated or implemented billing middleware (Orb, Metronome, etc.)

- Experience with business intelligence tools and SQL

- Experience building and maintaining pipeline/forecast reporting for GTM leaders

BENEFITS AT WARP:

- 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents.

- 401(k) Matching: Start investing in your future from day one.

- Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments.

- Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office.

- Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue.

- Quarterly Offsites: Beautiful locations to connect as a team. Past locations include Spain and Catskills.

Warp is based in New York City, and most of our team works together in-office 5x per week. Please refer to the top of this page for this position's hiring location and working model.

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