Retail Associate, Winter 26/27

About this role

Seasonal WORK AND PLAY IN THE MOUNTAINS Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS Employee perks: • Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)

• + Free Alterra season pass for spouse and dependents 25 & under

• 50% off window ticket price at IKON partner resorts

• Free access to Alterra Mountain destinations during time off

• Free ski-referral letters for employees to use at other mountain resorts during time off

• Free friends & family day-ski vouchers (Periodic allotment)

• Discounts on Ski & Snowboard Lessons

• Discounts on Ski & Snowboard Rentals

• Discounts on Gear Tune-Ups

• Discounts on Food & Beverage

• Discounts at Crystal Mountain Retail shops

• Free Crystal branded swag

• Pro deals on gear with 100s of brands

• Discount Marketplace

• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more

• Employee-only Night Skiing events

• Employee Housing Available for eligible positions

• Accrued paid time off for eligible positions

• Group health insurance for eligible positions

• 401K benefit and generous match with immediate vesting for all staff members over 18

• Opportunities for growth, advancement, and year-round employment

Position Title :  Retail   Associate  

Business Unit or Department:  Retail      

Position Reports to:  Retail Manager   /Sr. Manager  

Location:  Crystal Mountain, WA     

Wage Range: $ 20. 5 0-2 2. 0 0    

FT & PT positions available RESORT OVERVIEW, CULTURE AND VISION      

Crystal Mountain is the Pacific Northwest’s premier destination for skiers, snowboarders, and summer adventurers .    We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands .    

A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.  

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty .      

We are here to shape the future of mountain adventure.  

We Embrace   Empowerment  

We Honor   Authenticity   We Cultivate   Collaboration  

We Prioritize   Purpose  

POSITION SUMMARY  

Crystal Mountain is looking for energetic, outgoing, and guest-focused individuals to join our Retail Team. The Retail Associate   is responsible for   creating an exceptional shopping experience by providing friendly, knowledgeable service while   assisting   guests in finding the right products for their mountain adventures.  

Retail Associates are multi-talented team members who support all aspects of retail operations, including cashiering, merchandising, stocking, inventory management, visual presentation, and guest   assistance . This position requires a passion for customer service, the ability to learn and communicate product knowledge, and the desire to help guests find products that enhance their Crystal Mountain experience.  

The ideal candidate is dependable, organized, and comfortable working in a fast-paced retail environment. Retail Associates are expected to   represent   the Crystal Mountain brand,   maintain   a clean and inviting store environment, maximize sales opportunities, and work collaboratively with the Retail Team to achieve department goals.  

ESSENTIAL DUTIES  

Guest Service & Sales  

• Provide exceptional guest service by greeting customers,   identifying   their needs, and   assisting   them with product selection.   

• Build genuine connections with guests while creating a welcoming and engaging shopping experience.   

• Provide knowledgeable recommendations on apparel, equipment, accessories, gifts, and resort merchandise.   

• Educate guests on product features, benefits, sizing, fit, and proper use.   

• Recommend   additional   products and accessories to enhance the guest experience and maximize sales opportunities.   

• Process retail transactions accurately using point-of-sale (POS) systems.   

• Handle credit card transactions, returns, exchanges, and other sales-related processes according to company policies.   

• Assist   guests with questions   regarding   products, pricing, promotions, and resort offerings.   

• Resolve guest concerns professionally while seeking positive solutions.   

•

Merchandising & Store Operations  

• Maintain a visually appealing sales floor through effective merchandising, product placement, and display execution.   

• Create engaging displays in high-traffic areas that support seasonal promotions and maximize sales opportunities.   

• Stock, replenish, and organize merchandise throughout the day.   

• Monitor inventory levels and communicate replenishment needs to supervisors and management.   

• Assist   with receiving, tagging, organizing, and preparing new merchandise for the sales floor.   

• Maintain   accurate   product presentation, including pricing, signage, and brand standards.   

• Support inventory counts, product transfers, a

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