Rental Cashier, Winter 26/27

About this role

Seasonal WORK AND PLAY IN THE MOUNTAINS Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS Employee perks: • Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)

• + Free Alterra season pass for spouse and dependents 25 & under

• 50% off window ticket price at IKON partner resorts

• Free access to Alterra Mountain destinations during time off

• Free ski-referral letters for employees to use at other mountain resorts during time off

• Free friends & family day-ski vouchers (Periodic allotment)

• Discounts on Ski & Snowboard Lessons

• Discounts on Ski & Snowboard Rentals

• Discounts on Gear Tune-Ups

• Discounts on Food & Beverage

• Discounts at Crystal Mountain Retail shops

• Free Crystal branded swag

• Pro deals on gear with 100s of brands

• Discount Marketplace

• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more

• Employee-only Night Skiing events

• Employee Housing Available for eligible positions

• Accrued paid time off for eligible positions

• Group health insurance for eligible positions

• 401K benefit and generous match with immediate vesting for all staff members over 18

• Opportunities for growth, advancement, and year-round employment

Position Title: Rental Cashier   

Business Unit: Rentals   

Position Reports to:   Rental & Retail Sr. Managers

Positions Reporting to this Role: None  

Location: Crystal Mountain , Washington   

Wage Range:   $20.00 -$21.00  

FT & PT positions available

RESORT OVERVIEW, CULTURE AND VISION       

Crystal Mountain is the Pacific North w est’s premier destination for skiers, snowboarders, and summer adventurers .    We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands .    

A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.  

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty .      

We are here to shape the future of mountain adventure.  

We Embrace   Empowerment  

We Honor   Authenticity   We Cultivate   Collaboration  

We Prioritize   Purpose  

JOB SUMMARY  

Crystal Mountain is   seeking   energetic, dependable, and guest-focused individuals to join our Rental Team. As a Rental Cashier, you will be one of the first and last points of contact for our guests, creating a welcoming and efficient rental experience from check-in through equipment return.  

The ideal candidate is friendly, organized, and thrives in a fast-paced environment. Rental Cashiers   assist   guests throughout the rental process by accurately processing transactions, managing reservations, recommending rental products and accessories, and providing exceptional customer service. Success in this role requires   strong communication   skills, attention to detail, the ability to multitask, and a commitment to creating memorable guest experiences.  

ESSENTIAL DUTIES  

• Welcome guests and provide exceptional customer service throughout the rental experience.   

• Accurately process rental transactions, retail purchases, reservations, and payments using the point-of-sale (POS) system.   

• Assist   guests in selecting the   appropriate rental   equipment based on age, ability level, terrain preference, and current conditions.   

• Recommend upgrades and   additional   products, including High Performance and Demo equipment, helmets, outerwear, accessories, and other rental add-ons.   

• Answer guest questions   regarding   rental equipment, pricing, policies, resort services, and mountain information.   

• Verify guest information and ensure rental agreements and waivers are completed accurately.   

• Maintain cash drawer accountability and accurately reconcile transactions.   

• Assist   with online reservations, modifications, cancellations, and guest inquiries.   

• Work collaboratively with technicians and rental staff to ensure equipment is prepared and delivered efficiently.    

• Maintain a clean, organized, and professional work environment, including cashier stations, guest waiting areas, and merchandise displays.   

• Restock retail merchandise, rental forms, and operational supplies as needed.   

• Help manage guest flow during peak business periods while   maintaining   a positive attitude.   

• Resolve routine guest concerns professionally and escalate more complex issues to supervisors when   appropriate .   

• Follow all company policies   regarding   cash handling, safety, security, and guest confidentiality.   

• Support other Rental and Retail operations as business needs require.   

• Perform other duties as assigned.  

KNOWLEDGE,   SKILL   AND ABILITY REQUIREMENTS   

• Ability to learn and effectively use point-of-sale (POS) systems, rental software, and other computer programs.   

• Basic cash handling and mathematical skills.   

• Strong customer service and interpersonal

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