Receptionist

About this role

Company At the heart of global supply, Trafigura connects vital resources to power and build the world. Through our Oil & Petroleum Products, Gas and Power, Bulk and Metals and Minerals commercial divisions, we use infrastructure, logistics and financing to connect producers and consumers, using our deep understanding of the markets we serve to make supply more efficient, secure and sustainable.

We are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development and prosperity. We are accelerating our investments in renewable energy, including hydrogen, ammonia and other low-carbon energy technologies required for the transition to a low carbon future. And we work with our stakeholders to improve environmental and social standards, bringing greater trust and transparency to global supply chains.

A career at Trafigura offers a gateway to working on some of the most exciting challenges of a rapidly changing world – from helping to optimise supply chains to developing infrastructure and new markets. In a culture that is founded on openness and energy, our people work as part of a multinational, globally connected team and thrive in a fast-paced environment where they can nurture and commercialise bold ideas. Everyone has a voice and is empowered to collaborate across geographies and disciplines to help shape our business and the wider world. We know the importance and value of diversity in our business and we invest in attracting, developing and retaining talent from all backgrounds.

Founded in 1993, Trafigura is one of the largest independent employee-owned commodities groups in the world with over 13,000 people working in 48 countries.

Main Purpose To serve as the first point of contact for Trafigura's Houston office, delivering a consistently professional and polished front-of-house experience that reflects the company's global standing. The Receptionist is responsible for managing all visitor and guest interactions with the highest standards of discretion, hospitality, and efficiency — including the reception of senior executives, government officials, dignitaries, and other high-profile guests. The role also provides essential administrative and facilities support to ensure the smooth day-to-day operation of the office.

Knowledge, Skills and Abilities

Experience & Qualifications • Minimum 5 years of experience in a front-of-house, reception, or executive hospitality role, preferably within a corporate, financial services, energy, or professional services environment

• Demonstrated experience managing high-profile visitors, including C-suite executives, government officials, or VIP guests

Skills & Competencies • Exceptional interpersonal and communication skills, both verbal and written, with a polished and professional demeanor at all times

• Strong command of visitor management systems, switchboard/multi-line phone systems, and standard office software (Microsoft Office Suite)

• High degree of discretion and confidentiality — able to handle sensitive information and interactions with complete professionalism

• Excellent organizational skills with the ability to manage competing priorities in a fast-paced, high-pressure environment

• Proactive problem-solver with a calm, composed manner under pressure

• Fluency in English required; additional language skills (particularly Spanish) are an advantage

• Familiarity with security and access control protocols in a corporate setting

Key Responsibilities Front-of-House & Visitor Management • Serve as the primary point of contact for all visitors to the Houston office, ensuring every guest — regardless of seniority — receives a warm, professional, and seamless welcome

• Manage the reception of high-profile visitors including CEOs, board members, government officials, politicians, and dignitaries, coordinating with internal stakeholders and security teams to ensure appropriate protocols are followed

• Maintain a thorough understanding of visitor management procedures, including pre-registration, ID verification, access badge issuance, and escort coordination

• Liaise with executive assistants and senior leadership teams ahead of VIP visits to ensure all arrangements are in place

Communications • Manage the main office switchboard, directing calls promptly and accurately to the appropriate individuals or departments

• Handle incoming and outgoing correspondence, courier services, and mail distribution

Office & Facilities Support • Coordinate meeting room bookings, ensuring rooms are prepared, equipped, and presented to the highest standard ahead of meetings

• Arrange catering and hospitality for meetings and events as required, maintaining quality standards appropriate to the seniority of guests

• Monitor and manage the reception area and lobby to ensure they are consistently presentable and reflect Trafigura's corporate image

• Support the Regional Facilities Manager with day-to-day office operations, vendor coordination, and facilities-related administrative tasks

• Assist with onboarding logistics for new joiners, including access passes and building orientation

• Maintain office supplies inventory and coordinate replenishment as needed

• Support health, safety, and security procedures including emergency evacuation protocols

Key Relations and Reporting Structure     Reporting Line • Reports directly to the Regional Facilities Manager, North America

Internal Relations • Senior Leadership and Executive Assistants — coordination of VIP visits and executive-level meetings

• HR — support for new joiner onboarding and office access

• IT — coordination of visitor and contractor access requirements

• Finance/Procurement — management of office supply and vendor invoicing

• All Houston office staff — day-to-day front-of-house and administrative support

External Relations • High-profile visitors including C-suite executives, government officials

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