Reagent Technical Sales Specialist (TSS R)

About this role

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

 We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 Job Description

Position Summary 

Demonstrate the science. Drive adoption. Expand the impact. 

At Waters, Reagent Technical Sales Specialists are critical to driving consumables growth by combining deep reagent expertise with customer insight and workflow optimization. Operating at the intersection of science and commercial execution, you enable customers to maximize the value of their instruments while accelerating reagent pull-through and long-term adoption. 

This role goes beyond product support. It requires the ability to identify workflow gaps, uncover expansion opportunities, and position reagents as essential components of the overall solution. You will partner closely with Account Managers and Instrument Specialists to influence customer behavior, improve utilization, and deliver sustainable revenue growth. 

This is a high-impact role where technical expertise, customer engagement, and commercial awareness directly contribute to recurring revenue and territory performance.

Role Purpose   As part of the Waters Biosciences division, drive recurring reagent revenue and consumables growth by providing technical expertise, optimizing customer workflows, and expanding product adoption across the installed base. 

Key Responsibilities   Technical Leadership & Customer Engagement   • Provide deep technical expertise in reagents and consumables applications 

• Deliver scientific consultation to support customer workflows and outcomes 

• Act as a trusted advisor to laboratory stakeholders 

• Educate customers on best practices to maximize reagent utilization 

Workflow Optimization & Adoption   • Identify workflow gaps and opportunities for expansion 

• Optimize utilization of reagents within existing customer processes 

• Support assay development and application-specific needs 

• Improve adoption through targeted technical engagement 

Revenue Growth & Opportunity Development   • Drive consumables pull-through and recurring reagent revenue 

• Identify and develop cross-selling opportunities across the portfolio 

• Partner with Account Managers to align on territory growth strategies 

• Expand usage within existing accounts to increase share of wallet 

Customer Retention & Value Expansion   • Strengthen customer relationships through ongoing technical support 

• Improve retention by reinforcing value and outcomes 

• Increase customer reliance on Waters reagents and solutions 

• Support long-term account growth through consistent engagement 

Cross-Functional Collaboration   • Partner closely with Account Managers and Instrument TSS specialists 

• Collaborate with applications, service, and marketing teams 

• Contribute to coordinated, high-value customer engagement strategies 

• Support a unified, team-based selling approach 

What Success Looks Like   • Increases recurring reagent and consumables revenue 

• Expands customer utilization across assays and workflows 

• Drives consistent consumables pull-through

• Improves workflow adoption and optimization 

• Strengthens customer retention and long-term loyalty 

• Supports overall territory growth through partnership and execution 

Qualifications & Experience   Required   • Bachelor’s degree in life sciences or related scientific field 

• Strong customer-facing communication and presentation skills 

• Experience in scientific, technical sales, applications, or laboratory roles 

• Ability to translate technical knowledge into practical customer value 

• Willingness to travel within assigned territory 

Preferred   • Experience with reagents and consumables product lines 

• Background in flow cytometry or related applications 

• Experience supporting laboratory workflows or assay development 

• Exposure to commercial sales environments or account support roles 

• Familiarity with CRM tools and structured sales processes 

Work Environment & Travel   • Field-based role requiring frequent customer interaction 

• This field-based, remote position requires regular in-person customer engagement across the New England territory (MA, RI, NH, VT, ME). To effectively perform the essential functions of the role, the employee is expected to maintain residency within the assigned commercial territory, generally defined as within a 50-mile radius of (Boston, MA). 

• Travel aligned to territory needs 

Why Waters   Waters plays a critical role in advancing scientific discovery and improving human health. Our teams partner with lead

Similar jobs

• Technical Sales Representative — Formlabs · Milwaukee, WI
• Technical Services Rep — Latitudeinc · Homestead, FL
• Technical Service Representative — Amcor · Remote
• Railroad Technical Solution Services Specialist — Alfredbeneschco · Remote
• T3 Sales Enablement Specialist — Equipmentsharecom · Remote
• Technical Sales Engineer — Hadrian-automation · Los Angeles, CA
• Technical Sales Engineer — Tulip · Somerville, MA
• Technical Sales Engineer — Robin-radar · Remote