Technical Service Representative

About this role

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.  More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit  www.amcor.com  I  LinkedIn  I  Glassdoor  I  Facebook   I  YouTube

Job Description

Employer:    Amcor Flexibles   North America Inc.  

Job Location:   This position reports to company headquarters in Oshkosh, Wisconsin.  Must reside and telecommute within 50 miles of Boston. Position involves 60% on-call travel to customer sites within a 50-mile radius of Boston, as well as 20% travel in the Northeastern US further than 50 miles from Boston (eastern Virginia, eastern Maryland, eastern Pennsylvania, the entire Atlantic Seaboard region, and all of New England up through Maine), and 20% telecommuting.  

Titl e:   Technical Service Representative III  

Duties:   Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and facilitate customer quality and packaging performance improvement.  Service customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials. Perform and complete package/shrink bag and machine audits on packaging machines. Identify machinery and packaging film/shrink bag problems and ensure that they are properly communicated to the appropriate staff representatives.  Participate in field trials of new packaging materials.  Assist in the installation and start-up of all packaging equipment manufactured and sold by Amcor and provide input into the design, installation and start-up of packaging equipment manufactured by outside suppliers. Train customers on proper operation and maintenance of equipment and Amcor film, as well as training other Amcor Technical Service Reps on how to train the customer.  

Travel:   Position requires   8 0% domestic travel to customer sites .  60% of travel will be within a 50-mile radius of Boston, MA.  20% of travel will be to customer sites outside the 50-mile radius from Boston, primarily in the Northeastern   US (eastern Virginia, eastern Maryland, eastern Pennsylvania, the entire Atlantic Seaboard region, and all of New England up through Maine), with the potential for 1-2% international travel to customer sites in eastern Canada.  

Requirements:   Bachelor ’s degree in   a technical field such as Packaging or an Engineering field related to packaging (e.g., Chemical, Mechanical, Industrial or Electrical Engineering) and 5 years   of   progressively responsible   experience in   an occupation related to engineering or technical service in the food packaging industry . Experience must include the following:  

• 5 years of experience in   engineering or technical service related to   food packaging materials and machinery  

• 5 years of   experience servicing   packaging equipment, including at least 7 of the following:   

• Liquid VFFS equipment  

• VFFS for dry goods  

• HFFS packaging machines (Forming/ Nonforming )  

• Rotary packaging equipment  

• Labeling Machines  

• Beverage Shrink Packers  

• Sachet Machines  

• Bakery equipment  

• Vacuum packaging  

• 5 years of experience in solving technical issues with film and bag production with each of the following technologies:   

• Blown film  

• Bag Making  

• Pouch Making  

• Winding/Rewinding  

• 5 years of experience applying knowledge of film construction and formulation (i.e., Monolayer film vs Coex trusion   vs Laminate, Extrusion Lamination vs Solvent or Adhesive Lamination, PE,   Polyester, Nylon, PS) to resolve technical and material performance issues in a packaging manufacturing environment.  

• 5 years   of   experience partnering with   Process Engineering, Quality, Production, Maintenance, and Product Development teams   to ensure product performance in a film manufacturing/development environment   

Salary offered:   $135,325   per year  

Applicants must be U.S. workers (includes U.S. citizens, permanent residents, foreign nationals granted temporary residence under one of the 1986 legalization programs, refugees, and asylees).      

Compensation The starting salary for this position is expected to be $135,235 minimum; however, base pay offered may vary within the full salary range $135,235 minimum depending on job-related knowledge, skills, and experience. Base pay information is based on national averages and a geographic differential may be applied based on work location. Position may also be eligible for Amcor’s Management Incentive Plan / Sales Incentive Plan, which is an annual bonus program based on business and individual performance, as well as medical coverage and other health and welfare benefits. The salary range provided reflects the anticipated base pay for this role at the time of this posting. This range is applicable to positions performed in jurisdictions with pay transparency requirements, including CA, CO, CT, HI, IL, MD, MA, MN, NV, NJ, NY, RI, VT,

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