Project Manager - Reimbursement Services

About this role

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

SUMMARY:

Supports Reimbursement Services and partners closely with leadership to advance data and reporting workstreams, including backlog reporting by Therapeutic Area, CRM migrations, and potential vendor transitions. This role drives execution across brand teams, vendor management, IT/CRM systems, Retention Services, Value & Access, and Tech within a complex, highly regulated life sciences environment. The ideal candidate brings strong project management fundamentals, champions standardized processes and is comfortable both managing up and directly executing project deliverables.

COMPETENCIES & CORE BEHAVIORS

• Execution Excellence: Consistently delivers initiatives on time and with quality, drives accountability for milestones and outcomes, and removes barriers to execution.

• Stakeholder Leadership: Creates cross-functional alignment through influence, clear messaging, and relationship management while navigating complex organizational dynamics.

• Governance & Risk Management: Identifies risks early, maintains scorecard reporting for leadership visibility, and supports decision-making through structured governance.

• Data & CRM Specialization: Builds backlog reporting across Therapeutic Areas and manages project workstreams through CRM migrations (e.g., Life Sciences Cloud) and vendor transitions.

• Core Behaviors: Acts as a Standards Champion, Adaptive Mover, Self-Starter, Continuous Improver, Change Navigator, and Detail-Oriented problem solver.

REQUIRED EDUCATION

• Bachelor's degree in Business, Data Analytics, Healthcare Administration, Project Management, or a related field (or equivalent experience).

EXPERIENCE

• 7 to 10 years of experience in reimbursement, hub services, or specialty pharmacy operations.

• Demonstrated experience supporting senior leadership across multiple concurrent workstreams while managing competing priorities.

• Proven track record leading data/reporting workstreams (including backlog reporting by Therapeutic Area), managing CRM migrations, and navigating vendor transitions.

LANGUAGE SKILLS

• Excellent verbal and written communication skills to articulate consistent messaging, align stakeholders, and present scorecard reporting to senior leadership .

REQUIRED QUALIFICATIONS

• 7 to 10 years of experience in reimbursement, hub services, or specialty pharmacy operations.

• Hands-on experience with Life Sciences Cloud CRM or equivalent healthcare/life sciences CRM platforms.

• Strong track record of managing CRM migrations, vendor transitions, and backlog reporting workstreams.

• Preferred:

• Deep background in reimbursement or hub services.

• Specialty pharmacy experience.

• Payer environment experience.

• PMP certification or familiarity with formal Project Management Center of Excellence (PM COE) methodologies.

PHYSICAL DEMANDS

Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

WORK ENVIRONMENT & HOURS

Work Environment: Onsite professional corporate/office environment (Indianapolis, 3 days a week).

Expected Hours of Work: Monday through Friday, normal business hours.

Travel: None.

ADA Statement

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Below is the pay range of this position for considered candidates based on qualifications and experience.

Pay Range $82 — $82 USD

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are commi

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