Project Manager - Pharmacy Services

About this role

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

SUMMARY

This Project Manager role supports Pharmacy Services and partners closely with Pharmacy Services leadership to advance operational excellence and deliver strategic priorities. Responsibilities include managing project plans, milestones, and dependencies; driving governance and executive reporting; and ensuring risks, issues, and decisions are tracked and resolved across the portfolio. The position requires driving cross-functional collaboration across customer experience, dispense operations, risk, contracting, logistics, packaging, external vendors, and internal partners within a fast-paced, highly regulated, and accelerated environment.

COMPETENCIES & CORE BEHAVIORS

• Universal Competencies: Execution Excellence, Stakeholder Leadership, Governance and Risk Management.

• Additional Competencies: AI base knowledge (Copilot, Claude, etc.), Vendor Management, Change Management, Customer Experience, Portfolio Management, Project Coordination & Administration.

• Core Behaviors: Standards Champion, Adaptive Mover, Self-Starter, Continuous Improver, Bias for Action, Ownership Mindset, Results Orientation, Proactive Communication, Influence Without Authority, Attention to Detail, Adaptability.

REQUIRED EDUCATION

• Bachelor's degree in Business, Project Management, Operations, Healthcare Administration, Information Technology, or a related field.

EXPERIENCE

• 3–7+ years of experience supporting or leading projects, programs, or business initiatives in a cross-functional environment.

• Experience supporting a senior leader or leadership team across multiple concurrent workstreams while managing competing priorities, deadlines, and stakeholders simultaneously.

• Experience leading cross-functional project plans, timelines, milestones, dependencies, RAID logs, governance reporting, and executive dashboards.

• Experience partnering with operational teams spanning dispense operations, contracting, logistics, packaging, and external vendor partners in fast-paced, highly regulated environments.

LANGUAGE SKILLS

• Excellent written and verbal communication skills.

QUALIFICATIONS

• Required:

• Demonstrated experience developing and maintaining project plans, timelines, milestones, and status reporting.

• Experience coordinating meetings, documenting decisions, and tracking action items through completion.

• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.

• Proficiency with project management and collaboration tools (Smartsheet, Microsoft Project, Excel, Planner, Teams, SharePoint).

• Experience managing risks, issues, dependencies, and stakeholder communications.

• Ability to work independently and drive work to completion with minimal supervision.

• Strong analytical and problem-solving skills.

• Preferred:

• CAPM, PMP, PMI-ACP, or equivalent project management certification.

• Experience working within a PMO or project governance framework.

• Healthcare, pharmaceutical, consumer services, or regulated industry experience.

• Experience supporting leadership and senior stakeholders.

• Change management experience (Prosci or equivalent).

• Experience with portfolio reporting, dashboard development, and business process improvement.

PHYSICAL DEMANDS

Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

WORK ENVIRONMENT & HOURS

• Work Environment: Onsite professional corporate/office environment (Indianapolis, 3 days a week).

• Expected Hours of Work: Monday through Friday, normal business hours.

• Travel: None.

ADA Statement

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Th

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