Project Manager – Customer Engagement, Accelerated Transformation

About this role

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

As McKesson prepares to separate its Medical-Surgical business unit into a standalone entity,   we are seeking a   Project Manager, Customer Engagement   to lead the cross-functional coordination of customer impacts, communications, and actions driven by the separation.   T his role will partner closely with Sales, Customer Experience, Operations, Legal, Finance, IT, Communications, and functional workstream leads to   identify , document, coordinate, and track customer-facing activities   required   to support a smooth transition.  

The ideal candidate is a proactive, business-oriented project manager who can bring structure to complex, fast-moving work, translate separation impacts into clear action plans, and ensure customer-related dependencies, decisions, and communications are visible, coordinated, and executed on time. This role requires strong stakeholder management, disciplined follow-through, and the ability to communicate clearly with both project teams and senior leaders.  

Key Responsibilities:  

• Lead cross-functional efforts to   identify , document, and   validate   customer impacts resulting from the separation, including customer-facing process, system, contract, billing, communications, and support considerations.  

• Build and   maintain   integrated project plans, trackers, decision logs, risk logs, and dependency maps for customer-related separation activities across business and functional workstreams.  

• Coordinate and track business   asks   related to customer readiness, including data requests, decision needs, customer lists, communication inputs, approvals, and functional dependencies   required   to support separation milestones.  

• Facilitate working sessions with Sales, Customer Experience, Operations, Legal, Finance, IT, Communications, and other business partners to gather inputs, align on actions, confirm ownership, and drive   timely   resolution of open items.  

• Partner with Communications, Sales, Legal, and business owners to coordinate customer messaging needs, review cycles, approval timelines, audience segmentation, and readiness materials.  

• Proactively   identify   risks, issues, blockers, and unmade decisions that could affect customer readiness or experience; escalate concerns with clear recommendations and proposed next steps.  

• Prepare concise, leadership-ready updates, dashboards, and summary materials that communicate progress, key decisions, risks, dependencies, and next steps across the customer engagement workstream.  

• Maintain strong follow- through on   action items, owners, due dates, and dependencies to ensure customer-facing deliverables   remain   on track through separation planning and execution.  

We’re   Looking for Someone Who:   

• Thinks strategically and executes precisely   – Connects business needs with operational realities and translates complex challenges into actionable plans   

• Influences with clarity   – Communicates effectively across all levels (executive to working teams), driving alignment and sustained momentum   

• Is a compelling storyteller   – Builds visually engaging and executive-ready PowerPoint decks that clearly communicate strategy, progress, and impact to drive buy-in and decision-making   

• Is curious and resourceful   – Asks thoughtful questions, explores   new ideas , and thrives in ambiguity   

• Acts with urgency   – Moves projects forward despite obstacles, staying focused on outcomes   

• Builds strong partnerships   – Fosters collaboration, trust, and alignment across diverse teams  

Basic Qualifications:  

• Bachelor’s degree or equivalent   

• 5+ years of   project management   experience  

• Demonstrated ability to manage complex, cross-functional project plans, dependencies, risks, issues, decisions, and deliverables in a matrixed environment.  

• Excellent written and verbal communication skills, with the ability to synthesize complex inputs into clear action plans, executive summaries, meeting notes, and stakeholder updates.  

Preferred Qualifications:  

• 8+ years of project management experience  

• Strong understanding of customer-facing business processes and the ability to   anticipate   how operational, system, contractual, or communication changes may affect customers and internal support teams  

• E xperience   supporting separation, M&A, or large-scale transformation initiatives.  

• PMP, Agile, or Six Sigma certification  

• Advanced   proficiency   in Microsoft 365 and Google Workspace  

• Proven ability to lead in a matrixed environment and navigate ambiguity  

  About McKesson Medical-Surgical McKesson Medical-Surgical (MMS), which is expected to become Wellverse in early 2027, is a subsidiary and publicly reported segment of the McKesson Corporation. MMS distributes medical-surgical supplies, pharmaceuticals, diagnostic equipment and supplies, along with other solutions and services to virtually every type of healthcare setting and provider outside of the traditional hospital. These markets – often referred to as Alternate Care or Non-Acute Care – include physician offices, surgery centers, long-term care providers, laboratories, home health and hospice agencies, health systems, government facilities and online marketplaces and retailers.

Alternate Care markets are growing rapidly and MMS is proud to be a leader in this sp

Similar jobs

• Project Manager – Transformation Support — CACI · Washington, DC
• Project Manager- Customer Experience — U.S. Bank · Charlotte, NC | Fargo, ND | Gresham, OR
• Project Manager - Digital Transformation — Neweratech · Indianapolis, IN
• Digital Transformation Project Manager — Tulip · Somerville, MA
• Principal Program Manager - Transformation Programs — Expedia · Washington - Seattle Campus
• Director, Project Management - Transformation & Execution — Regal Rexnord · Remote
• Senior Manager, Transformation — Trellix · Remote
• Senior Program Manager, Transformation — Q2Ebanking · Austin, TX