Project Manager - Digital Transformation

About this role

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

SUMMARY

Supporting Digital Transformation leadership, this role is responsible for driving digital product delivery, roadmap execution, governance maturity, customer experience innovation, and technology-enabled transformation. The Project Manager brings strong project management fundamentals to support senior leaders across complex, cross-functional workstreams while championing standardized PM CoE practices, managing risks, and building stakeholder alignment.

PRIMARY DUTIES

• Digital Product Delivery: Coordinate and drive delivery across digital product and technology-enabled workstreams, including AEPC Model Detection, Digital Self Help, and Assist & Relay Hub Voice Bot & Chat Bot Initiatives. Connect business intent, product priorities, delivery milestones, risks, and stakeholder actions into executable plans.

• Roadmap & Governance Design: Build, maintain, and communicate clear roadmaps and governance processes. Partner with platform, data enablement, and technology PMs to replicate effective roadmap practices for TLAC digital transformation. Maintain scorecard reporting to give leadership visibility into progress and risks.

• Stakeholder & Vendor Collaboration: Build productive partnerships and maintain alignment across business product owners, technology product owners, scrum masters, technology teams, operations, vendors, and cross-functional business stakeholders.

• Risk & Issue Management: Drive RAID practices (Risks, Assumptions, Issues, Dependencies), identify risks early, drive mitigation strategies, and escalate issues through structured governance processes.

• Change Management & Continuous Improvement: Support teams in adopting new digital capabilities, processes, tools, and ways of working. Champion PM CoE standards, share lessons learned, and contribute to the ongoing maturity of the PM CoE.

COMPETENCY

• Execution Excellence: Consistently delivers projects on time with quality; drives accountability for commitments, milestones, and outcomes .

• Stakeholder Leadership & Enterprise Collaboration: Creates alignment across cross-functional teams through influence, clear communication, and relationship management.

• Governance & Risk Management: Proactively identifies risks, maintains scorecard visibility, and supports structured decision-making.

• Digital Product & Systems Thinking: Connects initiatives, dependencies, technology workstreams, and customer experience goals into a cohesive roadmap.

• Adaptive & Self-Starter: Responds effectively to shifting priorities, moves with speed, and independently identifies next steps without close oversight.

REQUIRED EDUCATION

Bachelor's degree in Business, Data Analytics, Healthcare Administration, Project Management, or a related field, or equivalent experience.

EXPERIENCE

• Universal Requirement: Experience supporting a senior leader or leadership team across multiple concurrent workstreams while managing competing priorities, deadlines, and stakeholders simultaneously.

• Role-Specific Requirement: Experience leading digital product delivery and technology-enabled business initiatives that improve customer, patient, or service experiences.

• Governance & Delivery Experience: Experience managing project roadmaps, governance processes, RAID practices, strategic priorities, and cross-functional technology workstreams.

• Collaboration Experience : Experience partnering with business product owners, technology product owners, scrum masters, digital product teams, vendors, and senior leaders.

LANGUAGE SKILLS

Ability to communicate clearly and concisely, both verbally and in writing, across project teams and executive leadership. Capability to translate complex technical/digital details into executive-ready communications and structured presentations.

QUALIFICATIONS

• Required:

• 8+ years of project management, program management, or transformation leadership experience supporting complex cross-functional initiatives.

• Demonstrated experience supporting digital product delivery, digital transformation, technology implementations, or customer experience modernization efforts.

• Experience developing and managing project roadmaps, governance forums, RAID processes, status reporting, and executive-ready communications.

• Strong stakeholder management experience across business, technology, product, operations, and vendor organizations.

• Advanced proficiency with Jira, Smartsheet, Microsoft Office products, project planning tools, and executive communication materials.

• Preferred:

• Experience supporting digital product, platform, CRM, AI or automation, chatbot, voicebot, or customer experience initiatives.

• Experience working within Agile, Scrum, or hybrid product delivery environments.

• Healthcare, pharmaceutical, telehealth, or digital health industry experience.

• Experience operating within regulated environments and navigating compliance-related requirements.

PHYSICAL DEMANDS

Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetiti

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