Program Manager I - Idea to Implementation (Hybrid)

About this role

Overview:  

As part of the Customer Experience and The Way We Work Enablement  (CXTW3E)   organization within Enterprise Platforms, the  Program Manager I   owns   the Idea to Implementation (I2I) readiness framework   as both a product manager and an engagement manager .   

The I2I framework   enables teams to   invest in readiness early , so they   avoid costly mistakes, build stakeholder trust, and set the stage for smooth execution.   It also   provides a shared structure for collaboration across the enterprise—with clear purpose, expected outcomes, and the right partners to guide progress   – all with   The Way We Work   mindsets and behaviors   embedded .  

The Program Manager manages the I2I product   – mandatory for all opportunities in the SIC pipeline –   including ensuring effective alignment with SDLC and TSP processes. They m anage assigned staff (on a direct and indirect basis)   delivering I2I support to internal clients, manage stakeholders,   and   maintain   the product measurement strategy.  

Work Model & Office Locations : This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank’s regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations: • 345 Main Street, Buffalo, NY

• 115 Federal Street, Boston, MA

• 1 Light Street, Baltimore, MD

• 1350 I Street NW, Washington, DC

• 1100 North Market Street, Wilmington, DE

• 277 Park Avenue, New York, NY

• 850 Main Street, Bridgeport, CT

• 77 Pine Street, Burlington, VT

Primary Responsibilities:  

• Lead   I2I product management   

• Define and communicate a clear product vision   and strategy   aligned to business objectives

• Maintain and continuously refine the   product roadmap , balancing   customer needs, business priorities, risk, and technical considerations  

• Understand   customer needs through research, feedback, data, and operational insights  

• E nsure solutions create measurable value for customers and the business   with a focus on continuous improvement  

• Drive product delivery through vendor management and partner engagement  

• Design and   maintain   measurement strategy , monitoring adoption,   utilization , customer satisfaction, and value realization  

• Lead stakeholder engagement including senior leaders, business partners, and delivery teams communicating tradeoffs, risks, and progress effectively  

• Define and enforce standards, processes, and ways of working that improve consistency and quality  

• Drive adoption through change management, enablement, measurement, and influence  

• Lead I2I customer management and enterprise delivery  

• Build and   maintain   customer forecast   

• Scope   engagements   using   a   c onsultative approach  

• A lign supporting resources , ensuring   familiarity with scope and project   objectives   and   establish ing   clear roles and responsibilities.  Mo nitor   progress and   performance.   Resolve blockers.  

• Measure   engagement   performance   and customer satisfaction   utilizing   appropriate tools   and techniques  

• Address   engagement   issues by   identifying   and selecting a course of action   considering   program constraints and   objectives   to enable continued program succe s s  

• Implement approved actions and workarounds   required   to mitigate risk s  

• Improve   engagement   performance by building team cohesiveness, leading, mentoring,   training   and motivating to   facilitate   cooperation.  

• Understand and adhere to the Company’s risk and regulatory standards,   policies   and controls   in accordance with   the Company’s Risk Appetite.  Design, implement,   maintain   and enhance internal controls to mitigate risk on an ongoing basis.    Identify   risk-related issues needing escalation to management.  

• Promote an environment that supports belonging and reflects the M&T Bank brand.  

• Maintain M&T internal control standards, including   timely   implementation of internal and external audit points together with any issues raised by external regulators as applicable.  

• Complete other related duties as assigned.  

• Exercise   usual   authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance   management   and terminations.  

Supervisory/ Managerial Responsibilities:  

Vendor team   

Education and Experience Required:  

• Bachelor’s degree and a minimum of 8 years’ proven project management experience,  

• OR in lieu of a degree,  

• A combined minimum of 12 years’ higher education and/or work experience, including a minimum of 8 years’ proven project management experience.  

• Computer and software   p roficiency .  

• Strong knowledge of   product   management   methodology .  

• Strong verbal and written communication skills, particularly an ability to negotiate,   influence   and gain consensus.  

• Regularly communicates verbally and in writing with executive management on status of initiatives, in a professional and understandable manner.  

• Excellent problem-solving skills.  

• Ability to work individually as well as a member of a team.  

• Self-motivated, results- driven   and well-organized individual.  

• Ability to handle multiple tasks and work under time constraints in support of various assignments.  

• Ability to function professionally at many   different levels   (clients,   leadership,   and peers).  

• Strong interpersonal skills   necessary   for business partner relationships within and outside the organization.  

• Ability to build mutual trust and encourage respect; open to diverse points of view.  

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $118,200.00 - $197,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

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