Program Manager I

About this role

Job Summary:   The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has   initiated   a strategic digital transformation program. The goals of the program are to grow revenue through new and transformed digital-first trust and agency service products, to move from a product-centric to client-centric operating model, to move from market-specific to global solutions, and to dramatically lower the cost to serve.  

Overview :   In alignment with our business strategy, we are seeking   a   Senior Program Manager to be responsible for supporting business and technology programs within the IS Global Project Management Office (PMO) of the Institutional Services (IS) business line by assisting in planning, execution, and reporting on key initiatives. This role collaborates with cross-functional teams to ensure alignment with business and technology strategies while driving operational efficiencies across finance, governance,   and communications.   

Primary Responsibilities: Vision & Strategy   

Program Coordination & Execution:   

• Support portfolio, program, and project management activities, ensuring alignment with tech strategy and business   objectives .   

• Coordinate program deliverables, ensuring deadlines, budgets, and quality standards are met.   

• Demand planning based on intake/discovery (for technical and product resources)  

• Develop   Project   Plan,   forecast   and schedule.  Work with stakeholders to record detailed project requirements,   constraints   and assumptions to   establish   project deliverables, using requirement-gathering techniques ( e.g.   planning sessions, brainstorming, focus groups) and the project charter.  

• Ensure plans for assigned projects include work breakdown, project organization chart, cost/budget and communication, risk,   quality   and resource plans.  

• Ensure execution of tasks defined in the project plan to achieve the project goals.  Execute all parts of the project plan and manage the budget/forecast.  Monitor and control project work including change controls.  

• Implement approved actions and workarounds   required   to mitigate project risk events.  

• Improve project team performance by building team cohesiveness, leading, mentoring,   training   and motivating to   facilitate   cooperation, ensure project   efficiency   and boost morale.    Determine   and coordinate sharing of resources among constituent projects for overall program benefit.  

• Complete other related duties as assigned.  

Reporting & Analytics:  

• Track and report on program performance metrics, OKRs, and KPIs to ensure strategic alignment.   

• Maintain dashboards and analytics tools to provide insights on capacity planning, vendor performance, and financial forecasting.   

Communications & Stakeholder Engagement  

• Provide and   maintain   consistent engagement with key stakeholders  

Risk   &   Compliance  

• Understand and adhere to the Company’s risk and regulatory standards,   policies   and controls   in accordance with   the Company’s Risk Appetite.  Design, implement,   maintain   and enhance internal controls to mitigate risk on an ongoing basis.    Identify   risk-related issues needing escalation to management.  

• Promote an environment that supports and reflects the M&T Bank brand.  

• Maintain M&T internal control standards, including   timely   implementation of internal and external audit points together with any issues raised by external regulators as applicable.  

Managerial/Supervisory Responsibilities:  

• Responsible for oversight of   1   to   2   large initiatives at any given time  

• Indirect management of a team of   approximately   10   to   20   business and technology staff.  

Education and Experience Required: Bachelor’s degree and a minimum of 8 years’ proven project management experience, or in lieu of a degree, a combined minimum of 12 years’ higher education and/or work experience, including a minimum of 8 years’ proven project management experience. Proficiency   in MS Suite (Advanced Excel, MS project, Teams).  

MS Power Platform (Power Apps Suite)  

Education and Experience Preferred: Strong knowledge of   Agile   Methodology  

Project Management Professional (PMP) certification.  

Program Management Professional ( PgMP ) certification.   Strong knowledge of project management   methodology /disciplines.   Experienced in leading business driven initiatives with Agile delivery frameworks  

Strong verbal and written communication skills, particularly an ability to negotiate,   influence   and gain consensus.  

Regularly communicates verbally and in writing with executive management on status of initiatives, in a professional and understandable manner.  

Excellent problem-solving skills.  

Ability to work individually as well as a member of a team.  

Self-motivated, results- driven   and well-organized individual.  

Ability to handle multiple tasks and work under time constraints in support of various assignments.  

Ability to function professionally at many   different levels   (clients,   management   and peers).  

Strong interpersonal skills are necessary for business partner relationships within and outside the organization.  

The ability to build mutual trust and encourage respect; open to diverse points of view.  

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $118,200.00 - $197,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location Wilmington, Delaware, United States of America

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