Product Owner II - Customer Experience & The Way We Work Enablement (Hybrid)

About this role

Overview:  

As   part   of the Customer Experience and The Way We Work Enablement   organization within Enterprise Platforms,   the   Product Owner II   owns   customer/employee research and portfolio management   products .   R epresenting the voice of the customer and stakeholders while   also   aligning with business strategy , the Product Owner II defin es   and articulat es   new opportunities ,   working in close concert with key stakeholders, including senior leadership and   a   dedicated agile team . They   define   the   product vision and roadmap, prioritize the backlog, anticipate client needs ,   and serve as   the   primary communicator between stakeholders and teams while evaluating product progress at each iteration.   

Location: This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank’s regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations: • 345 Main Street, Buffalo, NY

• 115 Federal Street, Boston, MA

• 1 Light Street, Baltimore, MD

• 1350 I Street NW, Washington, DC

• 1100 North Market Street, Wilmington, DE

• 277 Park Avenue, New York, NY

• 850 Main Street, Bridgeport, CT

• 77 Pine Street, Burlington, VT

Primary Responsibilities:  

• Build and own   the   vision ,   roadmap , and backlog of the   Qualtri cs,   User Zoom, User Research, and User Interviews customer/employee research suite and   Service Now   SPM, the enterprise portfolio management   tool.  

• Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.  

• Work directly with the delivery team to create appropriate   analytics   and other communication tools for internal team and stakeholder use to show progress.  

• Participate in all team activities and ceremonies.  

• Use a matrixed influencing approach to work with essential business partners throughout the organization, often at a more senior level and irrespective of hierarchy or divisions, advocating for the benefit of the customer.  

• Understand and engage with your customers.  

• Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product design.   

• May act on behalf of the Senior Product Owner   during   absence s .  

• Promote an environment that supports belonging and reflects the M&T Bank brand.  

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable  

• Complete other related duties as assigned  

Managerial/Supervisory Responsibilities:  

No direct management responsibility, but while an individual contributor, the jobholder must manage activities through influence, accountability and ownership, functioning in an agile environment.  

Education and Experience Required:  

Bachelor’s degree and a minimum of 6 years’ business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 10 years’ higher education and/or work experience, including a minimum of 6 years’ business, analytical, technical and/or product experience .  

Education and Experience Preferred:  

• Prior experience prioritizing across competing priorities and quickly-changing landscape  

• Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes  

• Understanding of Design Thinking principles  

• Knowledge of product design and development best practices  

• Knowledge of Agile and Lean principles and practices  

• Experience working in partnership with user experience teams on product design  

• Experience developing/managing digital capabilities  

• Strong verbal and written communication skills  

• Specific subject matter expertise as required by assigned product  

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $136,000.00 - $226,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location Wilmington, Delaware, United States of America

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