Product Owner II - Enterprise Technology Platform

About this role

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering exceptional experiences for our customers and fostering an inclusive culture where employees feel respected, valued, and empowered to contribute to the company's success.

As a Product Owner II within PNC's Technology organization, Site Reliability Center, you will be based in Pittsburgh, PA, Philadelphia, PA, Strongsville OH, Dallas, TX, or Phoenix, AZ, and support enterprise-scale backend and platform technologies that enable reliability, monitoring, observability, and analytics across the firm.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Role Summary

PNC is seeking a Technical Product Owner II for the Site Reliability Center to support enterprise backend platforms. This role blends product ownership with hands-on delivery execution and requires strong Business Analysis capabilities within a complex, highly regulated environment.

The Product Owner II typically supports defined platforms or domains and works in close partnership with engineering, architecture, site reliability, operations, and vendor partners to ensure successful delivery and ongoing platform stability.

Key Responsibilities

Product Ownership & Planning Serve as the Product Owner for assigned platforms, ensuring alignment to business objectives, technical direction, and operational priorities Own product roadmaps, including annual planning and quarterly planning activities Drive prioritization decisions balancing operational needs, risk reduction, and delivery commitments Identify and manage dependencies across workstreams

Backlog & Delivery Execution Maintain end-to-end ownership of the product backlog, including buildout, refinement, and prioritization Translate business, technical, and operational requirements into clear, actionable user stories Partner with Scrum Masters and Engineering teams to support sprint planning and delivery execution Perform documentation activities, including requirements documentation, process flows, and platform artifacts

Technical & Operational Focus Demonstrate working knowledge of enterprise platforms and site reliability principles Partner with engineering and operations teams to ensure solutions meet enterprise standards for availability, reliability, and performance Support operational stability by incorporating risk, incident, and performance considerations into backlog prioritization While this role is not responsible for hands-on engineering, a strong technical aptitude and ability to engage in deep technical discussions with platform teams is essential.

Stakeholder & Vendor Engagement Engage with technical and business stakeholders to gather requirements, align priorities, and manage expectations Support vendor relationship management, including participation in roadmap alignment and issue resolution The Product Owner II serves as a key liaison across internal teams and external partners, ensuring transparency, alignment, and timely communication.

Required Qualifications Experience functioning as a Product Owner in an Agile environment Strong Business Analyst skill set with demonstrated requirements gathering and documentation experience Experience owning product backlogs, prioritization, and delivery execution Technical aptitude with backend, platform, or enterprise systems Strong written and verbal communication skills and experience working within Agile/Scrum frameworks

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.  

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description • Owns the vision and the definition of the product. Serves as the voice of the customer. Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value. • Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives. • Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog. • Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog. Serves as the primary point of contact for questions from the team(s). • Accepts delivery of working product from the Scrum Teams(s). Reviews and validates Scrum Team(s) working product. Socializes the delivery of business value and outcomes of the iteration to various stakeholders.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Accountability, Agile Methodology, Communication, Customer Solutions, Data Visualization, Prioritization, Scrum, Team Player, User Experience (UX) Design

Competencies Agile Development, Business Acumen, Design Thinking, Innovation, Interpersonal Relationships, IT Standards, Procedures & Policies, Managing Multiple Priorities, Matrix Management, Organizational Leadership,

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