Processing Specialist

About this role

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA’s benefits, check out our Candidate Guide .

Under general supervision handles policy processing transactions including Policy Issuance, Policy change Endorsements, Renewals, for multiple lines of business within Commercial or Specialty lines. With direction manages on-boarding and training of new hires plus cross training current staff. JOB DESCRIPTION:

Essential Duties & Responsibilities • Reviews complex incoming business transactions for multiple lines of business and related information for completeness, accuracy, and quality.

• Gathers third party data and insurance application data to record information in proprietary systems.

• Works with underwriting and other areas to resolve any discrepancies and process insurance policies in a timely manner

• Trains less experienced staff and guides and coaches Policy Service Representatives with processing questions/deficiencies at WWO Service Centers.

• Effectively communicate with Branches and Underwriting to execute on follow up missing and incomplete information.

• May engage in BPO Partners.

• Determines workflow activities required to process insurance policy based on line of business.

• Participates in quality and productivity reviews and provides feedback to management

Reporting Relationship • Supervisor or above.

Skills, Knowledge and Abilities • Knowledge of insurance industry and its products and services.

• SME for assigned transactions and line of business.

• Ability to train, coach and counsel peers.

• Knowledge of company proprietary rating and policy administration systems.

• Detail oriented with solid analytical and computational skills.

• Strong written, verbal and interpersonal communication skills.

• Strong teamwork and collaboration skills.

• Strong customer service skills.

• Ability to handle multiple tasks and prioritize work.

• Proficient in Microsoft Office & intermediate search skills.

• Ability to meet performance standards in a fast paced, production environment.

Education and Experience • High school diploma, GED or equivalent.

• Typically minimum of 3 years insurance transaction processing experience with minimum of 1 year commercial lines processing experience.

#LI-hybrid #LI-DM1

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our  careers page .

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact  leaveadministration@cna.com

Similar jobs

• Documentation Specialist — GDIT · Remote
• Reporting Specialist — GDIT · USA MD Bethesda
• Controls Specialist — Becton Dickinson · USA NE - Holdrege
• Controls Specialist — Clarios · Holland, Ohio, United States
• Implementation Specialist — Permitflow · New York City, NY
• Implementation Specialist — GE HealthCare · Remote
• Implementation Specialist — GE HealthCare · Remote
• Implementation Specialist — Rain · New York, NY