Principal Technical Business Systems Analyst

About this role

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

The Principal Technical Business Systems Analyst will lead the evaluation of complex business processes and systems, identifying and implementing solutions that improve efficiency and effectiveness across the organization. This role will collaborate with business stakeholders, IT teams, Architects, System Analysts, Quality Assurance, and Engineers to translate complex business needs into system requirements and support product delivery. The Principal Business Systems Analyst will also provide leadership within the Analyst community, influence best practices, contribute to future application roadmaps, and coach and mentor other Analysts.

What you will do: • Lead collaboration with cross-functional teams in an Agile environment to gather and document business requirements for software development projects.

• Analyze and translate business needs into clear, concise user stories that align with project goals.

• Conduct complex and vital work independently, exercising judgment and influencing best practices within the discipline.

• Facilitate communication between business stakeholders and development teams to ensure a shared understanding of project requirements.

• Conduct interviews, story mapping, storyboarding, workflow analysis, process analysis, and observation sessions to support requirements for IT development projects.

• Analyze existing systems and processes to identify opportunities for improvement and efficiency gains.

• Work closely with Quality Assurance and Engineers to review story requirements and validate system functionality.

• Troubleshoot issues, conduct impact analysis, and recommend solutions.

• Review system enhancements with project stakeholders.

• Create flow diagrams and document technical solutions.

• Stay informed about industry best practices and emerging trends in business analysis and Agile methodologies.

• Coach and mentor other Analysts and lead the COE for the Analyst community within the Value stream.

• Provide solutions to complex business problems and work closely with Architects and System Analysts.

• Participate in future application roadmaps and contribute ideas to make applications more scalable and resilient.

• Act as a key point of contact for business queries, particularly during major incidents.

What you will bring: • 10+ years of relevant work experience working with development and systems teams as a Lead Business Systems Analyst.

• Ability to analyze complex business processes and identify areas for improvement.

• Ability to identify and solve business problems through innovative and practical solutions.

• Effective communication skills to understand stakeholder needs and convey technical information clearly.

• Proficiency in collecting, documenting, and managing system requirements from stakeholders.

• Understanding of technology and systems, including highly complex multi-platform applications and databases, to bridge the gap between business needs and technical solutions.

• Effective documentation skills to create comprehensive reports, manuals, workflows, and specifications.

• Ability to manage tasks, timelines, and resources effectively to support successful project delivery.

• Flexibility and adaptability to changes in project scope, requirements, or technological advancements.

• A high level of proficiency with technology, including SQL, Toad, MS Access, Excel, and/or SharePoint.

• Strong knowledge of Agile development methodology, including experience with Jira and Confluence.

What will set you apart: • Bachelor’s degree in a related field.

• Experience with Agile principles.

• Prior production support and troubleshooting experience.

• Experience as a QA or Developer.

This job operates in a professional office environment. This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required to perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. • Medical, dental, vision and life insurance • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup • Tuition reimbursement up to $5,250/year • Business-casual environment that includes the option to wear jeans • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year • Paid volunteer time — 16 hours per cal

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