People Services Partner

About this role

JLL empowers you to shape a brighter way .  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 90,000 individuals.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL!

What this job involves:

As a People Services Partner within our Knowledge Center, you will be a vital point of contact for our HR Team and our extended HR Operations team (JBS) to help serve our employees and managers.  You will serve as the subject matter expert within your business line or vertical to ensure the accurate and efficient administration of all HR queries.  Your expertise will provide employees with fast, important answers and play a crucial role in delivering a seamless and positive employee experience. 

What your day-to-day responsibilities will look like:  • Point of contact for escalations within your business line or vertical with a special expertise on our most frequently asked questions within pay, time tracking, benefits and leaves • Proactively audit case and satisfaction survey reports for your business line or vertical to identify improperly handled cases and upskill our extended HR Ops team (JBS) • Interact cross-functionally with our COE’s and demonstrate strong collaboration skills and organizational knowledge to determine how to resolve escalations quickly and anticipate downstream impacts • Participate in monthly HR Partner calls within your business line or vertical to share relevant updates, gather feedback and advocate for business needs  • Identify opportunities to improve processes and reduce HRBP requests, ensuring employees receive support more efficiently • Manage HR Services projects or projects from other COE’s that need end to end administrative support • Conduct onboarding session for newly hired HR Partners to ensure thorough understanding of HR Operations functions, processes, and resources

Sound like you? To apply you need to be: • 3+ years of HR experience with demonstrated success in delivering a high level of care to employees • Excellent communication skills with a customer-centric approach to resolving employee inquiries • Experience working with total rewards, compensation and benefits, or HR operations/payroll • High-level understanding of payroll, time tracking, benefits administration, and leave policies • Case management experience preferred • Bachelor's degree preferred • Experience using data and/or analytics to drive outcomes • Passion for human resources and a continuous improvement mindset • Desire to succeed in a fast-paced, matrixed, and ever-changing environment, with the ability to thrive in ambiguity • Creative problem solver who is self-motivated, results-oriented, and a self-starter • Case management experience preferred • Exceptional attention to detail and a commitment to accuracy • Ability to handle sensitive information with confidentiality and professionalism • Computer proficiency with advanced skills in Excel, PowerPoint, and other Microsoft Office applications

What you can expect from us: We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply Today!

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

66,900.00 – 78,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago, IL If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: • 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artific

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