People Operations Global Lead/Manager

About this role

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.

Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking.  We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

Role Overview We are seeking an experienced, hands-on, and operationally strong People Operations (POPs) leader to serve as the People Operations Global Lead / Manager, with direct accountability for running day-to-day HR Service Delivery across the Americas and leading the global alignment of service delivery standards across regions. This role is the front door to People Operations for the Americas and is accountable for ensuring HR services are delivered with consistency, accuracy, responsiveness, and a strong employee experience. The role will oversee core operations, employee lifecycle execution, case and knowledge management, HR client requests, HR communications, regional programs, service performance, and escalation management. In addition to leading Americas operations, this role will serve as the global owner for service delivery standards, operating discipline, and regional alignment, partnering closely with EMEA and APAC People Operations Regional Leads to ensure global consistency while enabling appropriate localization for regional, cultural, and regulatory requirements. This position operates with a clear dual mandate: • Americas operational leadership: Own and run day-to-day HR operations, core programs, service delivery performance, and team execution across the Americas.

• Global service delivery leadership: Establish and drive global standards, governance, consistency, and continuous improvement across regional People Operations teams.

The ideal candidate is both strategic and deeply operational and someone who can manage the daily run of the function, lead a team, resolve escalations, improve processes, and partner globally to build a more consistent, scalable, and digitally enabled People Operations model.

Role Scope Global Leadership (Standards, Governance & Regional Alignment) • Own and drive global HR service delivery standards, operating principles, and governance expectations across regions.

• Partner closely with EMEA and APAC POPs Regional Leads to align service delivery priorities, share best practices, address regional inconsistencies, and improve global delivery maturity.

• Ensure global processes are consistently executed while allowing appropriate localization for regional, regulatory, and cultural requirements.

• Lead cross-regional alignment on service delivery model evolution, case management practices, knowledge standards, employee lifecycle operations, and continuous improvement priorities.

• Contribute to the evolution of a modern, scalable, and increasingly digital / AI-enabled People Operations service model.

Americas Leadership (Operations, Execution & Service Delivery) • Lead HR Service Delivery for the Americas with accountability for core operations, service quality, employee experience, and delivery outcomes.

• Own day-to-day operations, including case management, employee lifecycle processes, onboarding, offboarding, mobility, transfers, HR client requests, HR communications, knowledge management, and regional programs.

• Serve as the primary escalation point for complex operational issues, employee experience concerns, process breakdowns, service risks, and sensitive cases.

• Lead and develop the Americas People Operations / HR Service Delivery team, ensuring clear roles, accountability, service expectations, and execution discipline.

• Ensure regional execution aligns with global standards while adapting appropriately to Americas business, regulatory, and operational needs.

Key Responsibilities Global Standards, Alignment & Regional Partnership • Establish and drive global service delivery standards, governance expectations, and operating norms across regional People Operations teams.

• Partner closely with EMEA and APAC POPs Regional Leads to ensure consistent execution of global processes, case practices, knowledge standards, and service expectations.

• Identify regional differences, gaps, or inconsistencies and partner with regional leads to determine where localization is required versus where global standardization should apply.

• Lead cross-regional forums or working sessions to align priorities, share insights, resolve operating model issues, and mature the global service delivery model.

• Share best practices and lessons learned across regions to improve global service delivery performance.

Americas HR Service Delivery Leadership • Own and lead HR Service Delivery across the Americas, ensuring consistent, high-quality execution of HR operations and global processes at scale.

• Serve as the regional leader for Service Delivery & Employee Experience, accountable for operational performance, service quality, employee experience, and delivery outcomes.

• Lead the daily operating rhythm for the Americas team, including workload management, prioritization, escalations, service risks, and issue resolution.

• Drive alignment between global standards and regional execution, ensuring consistency without compromising local regulatory or business requirements.

Day-to-Day Operations & Core Pro

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