Senior Manager, Global People Experience (HR) Operations

About this role

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

AI at SharkNinja

At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

Job Overview:

We’re looking for a builder.

As SharkNinja continues its rapid global growth, the Senior Manager, Global People Experience (HR) Operations will help build the future of People Experience Operations by partnering with the VP, Global Total Rewards and regional People Experience Operations leaders to evolve a modern, scalable global operating model that delivers exceptional employee experiences while enabling the business to move with speed.

Total Rewards includes Compensation, Benefits, Global Mobility, Immigration, HRIS, Workforce Intelligence, and People Experience / Human Resources Operations. Within that broader organization, People Experience Operations is responsible for creating simple, intuitive, technology-enabled experiences across the employee lifecycle - from post-offer onboarding through offboarding.

This role will lead operational execution across the Americas (United States, Canada, and LATAM) while collaborating globally to define guiding principles, strengthen governance, and continuously improve shared processes. It is a highly cross-functional role that partners closely with HR Business Partners, regional People teams, HRIS, Workforce Intelligence, Compensation, Benefits, Payroll, Talent Acquisition, IT, Finance, Legal, and business leaders to ensure People operations are consistent, scalable, and trusted across the organization.

As SharkNinja continues to implement Oracle HCM Cloud, this leader will play a critical role in simplifying processes, leveraging AI-enabled capabilities, strengthening data integrity, and building scalable operations that improve both the employee and manager experience. Success in this role requires someone who is Rarely Satisfied , embraces Progress over Perfection , understands that Details Make the Difference , Communicates for Impact , and believes Winning is a Team Sport . You will thrive in SharkNinja’s Outrageously Extraordinary culture by demonstrating a Relentless Drive for Edge , Insatiable Impatience for Action , Deep-Seated Confidence , and a Genuine Belief in the Journey .

Responsibilities:

Shape the Global People Experience Operating Model

• Partner with the VP, Global Total Rewards and regional People Experience Operations leaders to define, operationalize, and continuously evolve SharkNinja’s global People Experience operating model.

• Drive alignment around global guiding principles, governance, and standard processes while incorporating regional requirements and business needs.

• Lead People Experience Operations across the Americas while influencing consistency and scalability across the global team.

Elevate the Employee Experience

• Continuously improve the employee lifecycle from accepted offer through offboarding, creating experiences that are intuitive, efficient, and employee-centric .

• Identify opportunities to simplify, standardize, and modernize People processes while improving speed, quality, and service delivery.

• Build a service mindset that enhances the experience of associates, managers, HRBPs, and People team members.

Lead Digital Transformation

• Serve as the business process owner for People Experience Operations within Oracle HCM Cloud, partnering closely with HRIS to ensure technology enables best-in-class business processes.

• Define business process requirements, validate new functionality, participate in user acceptance testing, and ensure Oracle supports the intended employee and manager experience.

• Lead the operational adoption and continuous optimization of Oracle HCM Cloud after implementation.

• Champion AI-enabled People Operations by identifying opportunities to automate manual work, improve self-service, streamline workflows, and enhance decision-making.

• Partner with HRIS and IT to evaluate emerging technology capabilities and prioritize use cases that create measurable value.

Enable Organizational Excellence

• Partner closely with HR Business Partners to operationalize organizational design decisions and ensure they are governed appropriately and executed accurately within Oracle HCM Cloud and downstream systems.

• Educate HR Business Partners, managers, and People leaders on operational processes, governance standards, and best practices.

• Own the integrity of workforce data by establishing operational controls, auditing data quality, and ensuring accurate execution of employee transactions.

• Partner with Workforce Intelligence to ensure trusted data supports reporting, analytics, and strategic decision-making.

Build an Unstoppable Team

• Build, coach, and develop a high-performing People Experience Operations team capable of supporting SharkNinja’s continued growth.

• Assess future capability needs and evolve the team’s structure, skills, and operating model as the function scales.

• Foster a culture of accountability, collaboration, innovation, and continuous learning.

• Lead through influence across regional

Similar jobs

• Sr. Manager, Global People Operations — Tenstorrent · United States
• Senior Manager, People & Culture Operations — Alumis · South San Francisco
• Senior Manager – HR Operations — Avride · Austin, Texas
• Senior Manager, People Business Partner — Operations — Coreweave · Sunnyvale, CA
• Head of Global People Operations — Banyansoftware · Toronto, Ontario, Canada; United States
• Senior Manager, Strategic HR Operations — Hillel · Remote
• Senior Manager, People Business Partner — Makeawishamerica · Remote
• Senior Associate, Operations, People & Experience Team — Vaynermedia · United States- New York, NY