Payor Relations Workflow Coordinator

About this role



 We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 Job Description

PRIMARY DUTIES AND RESPONSIBLITIES  

• Monitor shared inboxes, work queues, and tracking tools for contracting, licensure, credentialing, payor portal administration, and payor policy research requests to ensure all work is logged and prioritized appropriately.  

• Assign and distribute work to team members based on work type, regulatory urgency, deadlines, and capacity.  

• Track work in progress and   completed   work across all Payor Relations functions to ensure adherence to   established   SLAs and due dates.  

• Review completed contracting, licensure, credentialing, portal updates, and policy research outputs prior to submission or publication to verify accuracy and completeness.  

• Validate that required documentation, forms, screenshots, and supporting evidence are complete and correctly prepared before external submission or internal distribution.  

• Identify   errors, omissions, or inconsistencies in work products and return items for correction prior to submission.  

• Maintain visibility into backlog, expirations, recurring updates, and policy review cycles; escalate risks or delays to leadership as needed.  

• Coordinate workflow handoffs between contracting, credentialing, licensing, payor policy research, and portal administration to prevent bottlenecks.  

• Ensure consistent use of tracking logs, worklists, and status updates across all Payor Relations workstreams.  

• Provide routine status updates to leadership on workload, quality trends, upcoming expirations, and policy or portal ‑ related deadlines.  

ANCILLARY   DUTIES AND RESPONSIBILITIES    

• Support onboarding and ongoing coaching related to workflow expectations and quality standards across Payor Relations functions.  

• Identify   recurring quality issues, rework drivers, or workflow inefficiencies and surface recommendations for improvement.  

• Assist   with documentation and maintenance of standard operating procedures for contracting, licensure, credentialing, portal administration, and payor policy research.  

• Support audit readiness by ensuring submissions, screenshots, correspondence, and confirmations are properly   retained .  

• Collaborate with Managers and Directors to refine prioritization, escalation criteria, and workload balancing.  

• Help standardize handoff processes between functional areas to ensure seamless execution.  

• Track and report common error types, corrections, or trends affecting timeliness and quality.  

• Provide back ‑ up workflow and quality review support during peak volumes or coverage gaps.  

• Participate in cross ‑ functional coordination as needed to support resolution of payor or network issues.  

• Perform other duties and   projects as   assigned to support Payor Relations operational   objectives .  

MINIMUM REQUIREMENTS OR   QUALIFICATIONS

Education /Experience :   • High School Diploma or (GED) General Education Degree ;   Minimum 4–6 years of experience in healthcare payor relations, credentialing, licensing, contracting, revenue cycle operations, or   a related   administrative or compliance function.  

Skills:  

Language :  Ability   to read, analyze, and interpret medical supply publications, technical procedures, and /or operational   training tools. Ability to write   internal and   external business correspondence . Ability to effectively present information and respond to questions from management, team members, and/or customers.   

Math:   Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills .   

Reasoning:   Ability to solve practical problems and deal with a variety of variables .    Ability to interpret a variety of instructions   furnished   in written, oral, diagram, or schedule form .    Advanced analytical reasoning to include ability to forecast exponentials within   work flow   processes and reason against outside factors.   

Computer :    Intermediate   computer skills and k nowledge of   Microsoft Office Applications ,   Access   or other database   software .  

Telecommunications :    ability   to   utilize   or   knowledge of   call center telecommunications software ( i.e.   dialer systems)    

Licensure or Certifications   required :   No   certifications   required    

WORK REQUIREMENTS  

• Ability to work evenings and weekends  

PHYSICAL DEMANDS   (The   physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable   accommodations   may be made to enable individuals with disabilities to perform the essential functions. ) While   performing the duties of this job, the employee is   frequently   required to walk, sit; use hands to finger, handle, or feel and talk or hear. The employee   is occasionally required to   stand. The employee must occasi onally lift and/or move up to 10   lbs.   

WORK ENVIRONMENT   (The   work environment characteristics described here are representative of   those an   employee encounters while performing the essential functions of this job.   Reasonable   accommodations   may be made to enable individuals with disabilities to perform the essential functions . )   While performing the duties of this position, the employee performs tasks in a   temperature controlled   office environment under normal office conditions. The noise level in the work environment is usually moderate. The

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