Patient Services Liaison - SUSL Surgery Clinic

About this role

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Closing Date: 09/07/2026 Type of Position: Clinical Staff - Nursing Job Type: Regular Work Shift:

Day Shift (United States of America) Sponsorship Available:

No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.   UAMS offers amazing benefits and perks ( available for benefits eligible positions only ): • Health: Medical, Dental and Vision plans available for qualifying staff and family • Holiday, Vacation and Sick Leave • Education discount for staff and dependents (undergraduate only) • Retirement: Up to 10% matched contribution from UAMS • Basic Life Insurance up to $50,000 • Career Training and Educational Opportunities • Merchant Discounts • Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the   Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.   For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu .

Department: ICE | SUSL Surgery Clinic Staff Department's Website:

Summary of Job Duties: The Patient Service Liaison (PSL) works under general supervision and counsels patients on their schedules, procedures, instructions, and collaborates with referring physicians in the Surgical Specialties Service Line. The position will be responsible for processing scheduling criteria, coordinating care, procedures, and patient obligations. This position works collaboratively with physicians, revenue, care teams, and scheduling to ensure appropriate financial clearance and that scheduling is coordinated with the teams and the patients. The PSL is expected to demonstrate competency in the job elements of all the levels of scheduling, with an emphasis on care coordination and collaboration, keeping the needs of the patient a priority. Qualifications: Minimum Qualifications: • High school diploma/GED or formal education plus seven years of training and/or experience in business office administration, customer service, or related work, of which one year of experience is in patient registration, scheduling, or billing in a healthcare environment, OR Bachelor's degree in a related field plus 3 years’ experience in patient registration, scheduling, or billing in a healthcare environment.

Additional Information: Responsibilities: • Schedules, reschedules, and coordinates appointments using hospital software by performing visit notifications to patients, pre-registration of patients as needed, and inputs and/or updates accurate patient information. • Calls patients to remind them of clinic and testing appointments. • Coordinates with referring providers to obtain appropriate referrals, records, and images. Follows up with referring providers on the status of all incoming referrals by phone or letter. • Schedules surgeries and/or tests. Issues prep instructions, sends out no-show letters, and letters to referring providers for no shows. • Responsible for blocking schedules in EPIC as appropriate. • Collaborates with appropriate staff regarding authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals. • Coordinates referrals and communication for referring physicians with reschedules and no-shows. • Maintains records for tracking of patients with urgent, semi-urgent, and screening needs. • Coordinates outside records and documentation and ensures documents are entered into EPIC. • Collaborates with social work to arrange transportation and other social needs. • Counsels patients on any related financial information and connects patients with financial counselors as needed. • Attends required training and/or in-services. • Attends staff meetings and participates in the orientation and/or training of new staff. Participates in annual educational needs assessment. • Maintains required job skill competencies and completes skill assessment annually. • Interacts with and assists the public in a professional and friendly manner as needed. • Demonstrates e

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