Patient Service Representative - Ambulatory Surgery Center

About this role

About Our Company We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description Essential Job functions:  

• Responsible for greeting patients/family, scheduling patient appointments, scheduling   hospital   and ambulatory admissions/procedures. Ensure   appropriate action   was taken   in a timely manner .  

• Answer the telephone promptly and dealing with callers needs imperiously. Directs all calls appropriately, takes   an accurate   message and delivers to the   appropriate individual . Demonstrates   appropriate telephone   etiquette.  

• Schedules future appointments, tests, and completes referrals as ordered by the physician.  

• Maintains communication resources,   i.e.   on-call schedule, MD phone   numbers   and beeper numbers.  

• Prepares charts for new patients assuring all required forms are placed appropriately in the chart. Converts from temporary to permanent record before   close   of the day.  

• Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment. Prints minimal medical records information needed from electronic record if chart is not   available  

• Reconciles   encounters daily according to policy and guidelines.  

• Monitors supply inventory, completes and directs requisitions for supplies, forms,   equipment   or services.  

• Performs various clerical duties including faxing, photocopying,   filing   and   mailings .  

• Obtains,   verifies   and updates patient information;   maintains   confidentiality according to   policies  

• Accurately completes any/all necessary forms for the patients.  

• Respects   patient’s   rights by knocking on the door, calling   patient   by   name   and   identifying   self before entering the patient’s room.  

• Establishes and   maintains   a positive working relationship with physicians and nursing   staff  

• Protects the privacy and confidentiality of patients and employees.  

• Communicates any problems, equipment concerns or issues promptly to the Nurse Manager  

General Job functions:  

• Demonstrates a working knowledge of booking and scheduling inpatient,   outpatient   and special procedures.  

• Arranges   for specialty equipment/ services.  

• Interacts   with outside vendors / contracted services.  

• Demonstrates understanding of submission of necessary documents for   hospital .  

• Verbalizes procedure for collection of pre-admission testing data.  

• Demonstrates a working knowledge of insurance and pre-certification requirements.  

• Arranges types and distributes   schedule .  

• Maintains office supplies and equipment.  

• Provides training   to   other office staff.  

• Logs   surgical procedures.  

• Maintains   scheduling   system. Demonstrates working knowledge for rescheduling and canceling procedures.  

• Verbalizes customer service skills to alleviate patient anxiety.  

• Demonstrates customer service skills when communicating with peers.  

• Collates   and   submits   information.  

• Communicates repair orders to   appropriate personnel .  

• Demonstrates good judgment in scheduling   procedure   to increase physician productivity.  

• Demonstrates understanding of fire safety and emergency procedures.  

• Other job duties as   required .  

Education, Certification, Computer and Training Requirements:  

• High School Graduate or GED   required .   Associate Degree   preferred.  

• Heartsaver   within   30 days   of hire.  

• Previous   PSR experience preferred.   Previous   office experience preferred.  

• Ability to communicate in English, both orally and in writing.  

• Must have excellent interpersonal and customer service skills.  

• Must have   accurate   computer data entry skills.  

• Must have the ability to organize and perform multiple tasks   in a timely manner .  

• Knowledge of medical office and terminology preferred.  

• Basic   proficiency   in computer use   required .   Previous   experience with Standard Office Technology in a Window based environment preferred.  

• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.  

Travel:  Ability to commute to satellite offices as needed.  


Pay Range: $18.13 - $22.02 Hourly

 The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment Total Rewards at VillageMD Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer Our Company prov

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