Patient Service Coordinator

About this role

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule: Full time Shift: Day (United States of America) Address: 601 E Rollins St City: Orlando State: Florida Postal Code: 32803 Job Description:

• Delivers excellent customer service to patients, families, and care providers, focusing on family-centered care.

• Acts as the family’s liaison between program/practice support and clinical staff.

• Triages calls and distributes them to the appropriate program/practice staff.

• Provides status updates and general information to patients and families.

• Provides customer service recovery for upset patients and escalates concerns to leadership when necessary.

• Performs general front desk operations tasks, including prompt and courteous customer service.

• Verifies and updates patient demographic and insurance information.

• Forwards issues and concerns to billing or data personnel.

• Collects out-of-pocket financial responsibilities and balances at the time of service in coordination with the billing department.

• Retrieves and releases patient records, including transcriptions, lab/test results, and medical records.

• Monitors patient waiting areas for cleanliness and observes patient signs and symptoms as necessary.

• Schedules new and established patients.

• Performs other duties as assigned.

Knowledge, Skills, and Abilities: • Able to effectively communicate verbally and in written form in English with patients, staff, and customers of varied backgrounds in a respectful, effective, and professional manner. [Required]

• Strong interpersonal, organizational skills and the ability to work effectively in an environment with frequent interruptions. [Required]

• Ability to act in an autonomous, self-directed manner while maintaining the ability to collaborate with other professionals and non-professionals in situations of high complexity and high intensity. [Required]

• Self-motivated, with the ability to multi-task and adapt to changing demands [Required]

• Mature judgement and the ability to handle confidential information within AdventHealth guidelines and applicable regulations [Required]

• Proficiency using personal computer, word processing and email system. Knowledge of Microsoft Excel and Microsoft Word [Required]

• Knowledge of medical terminology [Preferred]

• Bilingual [Preferred]

Education: • Associate [Required]

Field of Study: • in Healthcare or related field

Work Experience: • None Required

Additional Information: • Completion of a Medical Front Office and Administration Specialist Program

• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:

• Associate's Degree [Required] OR 2+ years experience in a complex healthcare setting with primary responsibility of providing customer support to patients in either a scheduling or front desk capacity [Required]

Licenses and Certifications: • Certified Billing and Coding Specialist (CBCS) [Preferred]

Physical Requirements: (Please click the link below to view work requirements) • Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$17.63 - $28.20 Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse : https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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