Patient Care Coordinator

About this role

Step into a meaningful medical office role where every interaction matters!! 

Join us as a Patient Care Coordinator at the Cranston Hearing Center, in Cranston, RI

The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive experience for our patients. This role focuses on managing the clinic, building patient relationships, understanding patients hearing needs, and ensuring a smooth flow for a thriving growing practice.

If your career consisted of managing a medical practice, creating a positive experience for patients and personally thriving in a fast-paced rewarding environment then apply now!

  What You’ll Do • Greet and screen patients to determine how we can best support them • Answer questions about services and promotions • Spot potential leads and keep patient flow running smoothly • Manage scheduling, daily office tasks, and financial and administrative duties • Handle insurance verification, inventory, and patient records • Partner with clinic and home office teams to support operations • Assist with marketing efforts, events, outreach, and patient retention activities

Who Thrives in This Role • Eager learners whose career is centered around working in a medical practice • Strong multi-taskers with solid problem-solving skills • Punctual, reliable professionals • Individuals who genuinely love helping others in the medical industry while running a thriving practice

Why It’s Rewarding You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health.

Job Type: Full Time, 8:30am - 4:30pm. Monday - Friday, No Weekends

Location: Cranston, RI

Compensation : Annually $41,00.00 - $48,000.00.  Pay is commensurate with experience and qualifications   • Monthly Bonus Opportunities

Essential Duties and Responsibilities: • Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services. • Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment. • Schedule and confirm appointments and conduct outbound retention calls to patients. • Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office. • Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing. • Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner. • Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records. • Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification. • Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail. • Verify the status of and checking in hearing aids and repairs and track/maintain product inventory. • Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters. • Track marketing calls and inquiries from initial contact through the point of sale • Responsible to open and close the office on a daily basis and ensure the reception area is well maintained. • Training support for other location front office staff, as may be appropriate.

Education and Experience Requirements :   • A minimum of 10 years of medical office management experience • Experience with front desk in the hearing industry is a plus • High school diploma or equivalent (GED)

Required Skills: • Strong computer skills • Experience with word processing and database software. • Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills. • Excellent oral and written communication skills. • Basic understanding of accounting procedures and good math aptitude. • Strong customer service orientation. • Excellent organizational skills. • Ability to manage multiple tasks within strict deadlines. • Ability to input and track sales revenues and balance accounts daily and monthly. • Detail oriented. • Front desk medical experience required.

Physical Demands: • Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace. • Must be able to pick up after an interruption to complete tasks that require focus. • Must be able to lift boxes up to 20 pounds.

  Benefits We offer a competitive and comprehensive benefits package which includes:   • 401(k) with matching • Health, dental, and vision insurance • Life insurance -employer paid • Option to purchase additional life insurance - AD&D • Critical Illness • Hospital Indemnity • STD & LTD • Paid time off • Employee discounts

Become part of the Beltone Team today and explore the unlimited possibilities for your career.

We are an Equal Opportunity Employer .

#LI-Beltone

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