Patient Account Representative

About this role

Essential Functions Manages work queue, aging lists, and claims correspondence to assure accurate and timely payment of accounts. Verifies completeness and accuracy of billing data and revises any errors. Reads and interprets denied claims in order to resolve discrepancies; resubmits or files appeal for reconsideration. Reviews aging accounts in order to collect amounts due or initiates escalation procedures for collections, according to established guidelines. Notes follow-up on billing records and maintains supporting documents and notes in established files; verifies that remittances meet contractual obligations. Audits and resolves discrepancies on patient accounts; reviews accounts for non-covered or out of network procedures and refers adjustments according to established guidelines. Receives telephone calls; answers inquiries and resolves patient account questions; contacts patients to obtain or relay account information. Requires regular and prompt attendance. Maintains and protects confidentiality in all aspects of patient health information, proprietary information, and employee information. Manages customer/client interactions in a professional manner; responds promptly to requests for service and assistance, and meets those commitments. Demonstrates the spirit of the philosophy, mission, and values through words and actions, and implements them into department processes, programs, and the working environment. Performs other duties as assigned.

Similar jobs

• Patient Accounts Representative — Saint Luke's Health System · Remote
• Patient Accounting Representative I — The University of Kansas Health System · Liberty, MO
• Patient Access Representative — The University of Texas at Austin · AUSTIN, TX
• Patient Access Representative — University of Miami · Miami, FL
• Patient Access Representative — St. Charles Health System · Madras, OR
• Patient Access Representative — Saint Luke's Health System · Primary Care Clinic | 12541 Foster St | Overland Park | KS
• Patient Account Representative I - Patient Billing Services — HonorHealth · Deer Valley - 2500 W Utopia Rd Phoenix, AZ
• Customer Account Representative — Gategroup · USA_KY_Cincinnati