Partner Manager, MSP

About this role

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

We are seeking an experienced MSP Partner Manager with 5+ years in Customer Success, onboarding, or account management within a B2B SaaS environment. This role is vital in guiding Managed Service Providers (MSPs) through implementation and ongoing success, ensuring effective deployment and driving their growth and retention while fostering a collaborative and supportive environment.

How we’re using AI today

Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.

This is a remote opportunity within the US.

What we're looking for:

- 5+ years of experience in Customer Success, onboarding, SE, or Account Management role in a MSP/B2B SaaS setting.

- Proven ability to manage customer relationships and drive successful implementations.

- Strong experience in leading software deployments within complex, matrixed environments.

- Strong sales acumen with a demonstrated track record of meeting and exceeding sales targets.

- Strong communication and training skills across various mediums (email, phone, video, and Slack).

- Solution-oriented mindset with a track record of addressing customer needs and challenges.

- Familiarity with customer success tools (e.g., Salesforce, Slack).

- Ability to thrive in a remote-first environment and effectively manage your own research and learning.

What you can expect:

- Account Management: - Oversee a diverse portfolio of MSP accounts, ensuring high client satisfaction and achieving deployment and sales targets. - Proactively identify growth opportunities to increase Annual Recurring Revenue (ARR) through upselling and cross-selling initiatives. - Conduct regular business reviews with clients to assess their needs, identify opportunities for growth, and address any challenges.

- Sales Activities: - Actively manage your deployment pipeline, identifying and pursuing new business opportunities within existing accounts. - Develop tailored proposals and presentations that articulate the value of 1Password’s solutions to MSPs End Customers. - Collaborate with the sales team to strategize and execute joint sales initiatives, enhancing our approach to market penetration.

- MSP Deployment Management: - Lead the process for new MSPs on-boarding, ensuring a seamless deployment of 1Password solutions in complex IT environments. - Coordinate closely with both MSPs and internal solutions teams to develop and execute implementation plans that meet client needs and timelines. - Monitor deployment progress, addressing any roadblocks or issues that may arise to ensure timely and successful implementation. - Train MSPs on enablement materials provided by 1Password, ensuring they can effectively sell, deploy, and support their end users.

- Relationship Building: - Cultivate strong relationships with MSPs, providing coaching and guidance to help them meet usage targets. - Engage with key stakeholders and present to C-suite executives, effectively communicating value propositions.

- Process Optimization: - Streamline onboarding processes and adjust MSP-specific development workflows to enhance customer engagement. - Monitor and adapt customer success metrics to align with organizational goals.

- Advocacy and Collaboration: - Advocate for MSP needs and feedback within 1Password, ensuring insights inform product and service development. - Work cross-functionally with internal teams to address high-priority issues, ensuring a seamless customer experience.

USA-based roles only: The annual base salary for this role is between $93,000 USD and $130,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

This posting is for an existing vacancy.

Our culture At 1Password, we prio

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