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Partner Implementation Manager

Uncountable

New York, San Francisco, US$90k – $120konsiteOther

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About this role

Thank you for your interest in Uncountable Implementations!

ABOUT UNCOUNTABLE

Science moves slowly — not because researchers aren't brilliant, but because their tools haven't kept up. Uncountable is changing that. We build a unified R&D platform used by the world's leading chemists, material scientists, and biologists to dramatically accelerate how new products are discovered, developed, and brought to market.

Founded by engineers from MIT and Stanford, and trusted by enterprise R&D organizations across chemicals, pharmaceuticals, advanced materials, and food & beverage, Uncountable is on a mission to accelerate industrial R&D by an order of magnitude. We're a high-impact team that moves fast and gives people real ownership from day one.

THE ROLE

Uncountable's partner network is a critical lever for global growth — but a partner-led implementation is only as good as the expertise behind it. As a Partner Delivery Manager, you are the person who ensures that every implementation delivered through a certified partner meets the same standard of scientific rigor, data quality, and customer outcome that Uncountable's internal team is known for.

This role is closely related to our Scientific Implementation Manager function, with an added dimension: you're not just running implementations yourself — you're raising the capability of an entire partner ecosystem to do so. That means serving as the resident expert partners turn to when configurations get complex, building the training and enablement infrastructure that sets them up for success, and maintaining a quality bar that protects Uncountable's reputation and customer relationships at scale.

You'll work directly with both partner teams and end customers, requiring the same scientific fluency, platform depth, and communication skills as our implementation managers — plus the ability to teach, coach, and build systems that work without you in the room.

WHAT YOU'LL DO

Oversee Partner-Led Implementations

- Own quality assurance across all partner-delivered implementations, serving as the final authority on whether configurations meet Uncountable's standards before go-live

- Stay closely involved in active partner implementations — reviewing data structures, attending key customer milestones, and stepping in to course-correct when needed

- Maintain a clear picture of implementation health across the partner portfolio, identifying risks early and driving resolution

Serve as the Expert Resource for Partners

- Act as the primary point of escalation for certified delivery partners when they encounter complex scientific data environments, edge-case configurations, or ambiguous customer requirements

- Guide partners through challenging implementations in real time — answering technical and scientific questions, reviewing proposed configurations, and helping them think through trade-offs

- Build deep, trusted relationships with partner teams so they feel supported and confident deploying Uncountable without hand-holding on every engagement

Design and Configure Complex Scientific Workflows

- Directly lead or co-lead implementations for strategic accounts, ensuring the platform is configured in a way that faithfully captures each customer's experimental paradigm

- Map intricate scientific data structures — multi-variable formulations, hierarchical sample relationships, linked test methods — onto Uncountable's data model

- Work through ambiguous, real-world data environments (legacy spreadsheets, idiosyncratic naming conventions, non-standard workflows) and design configurations that are both scientifically accurate and practically usable

- Develop and document reusable configuration patterns across domains (coatings, polymers, pharmaceuticals, food science, etc.) that can be distributed across the partner network

Build Partner Training and Enablement

- Design and own Uncountable's partner enablement program — including onboarding curriculum, certification criteria, and ongoing training materials for new and existing partners

- Develop reference documentation, configuration playbooks, and worked examples that give partners the tools to implement confidently and consistently

- Run training sessions, workshops, and shadowing programs that build scientific and platform fluency across the partner ecosystem

- Continuously iterate on enablement content based on what you see in partner implementations and where gaps emerge

Drive Cross-Functional Impact

- Act as the voice of the partner ecosystem internally, surfacing patterns, gaps, and friction points to product and engineering teams

- Collaborate with the partnerships team to define what "certified" means — what knowledge, skills, and track record a partner needs to deliver implementations independently

- Feed implementation learnings back into Uncountable's internal playbooks and product roadmap

YOUR FIRST 90 DAYS

Month 1: Develop deep platform fluency and learn Uncountable's implementation methodology from the inside, working alongside the internal implementation team on live customer engagements. Map the current state of partner enablement and identify the most critical gaps.

Month 2: Begin engaging directly with certified partners — joining their active implementations, answering escalations, and auditing configuration quality. Start drafting the foundation of a structured enablement program based on what you observe.

Month 3: Take ownership of the partner enablement program and begin rolling out core training materials. Lead your first partner implementation reviews end-to-end, and establish a regular cadence of quality checks and partner check-ins.

REQUIREMENTS

- Scientific depth: A meaningful background in chemistry, materials science, biology, chemical engineering, or a closely related field — enough to engage credibly with PhD-level researchers about their experimental workflows and data

- Platform and configuration expertise: Demons

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