OSP Controls-Business Systems Analyst

About this role

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description  

The OSP Controls & Governance team is   seeking   a skilled and motivated Business Systems Analyst (BSA)   to support and enhance our   Sitetracker   environment, the project management platform used across both   O utside Plant (OSP)   and   Inside Plant (ISP)   operations . This role acts as the bridge between business needs and technical solutions, ensuring that   Sitetracker   and its underlying Salesforce platform are   optimized   to support the complex requirements of large-scale infrastructure projects.  

The BSA will play a key role in analyzing business processes, gathering requirements, and designing solutions that drive efficiency, consistency, and governance   for the team . You will work closely with project managers, stakeholders, and technical teams to ensure that system configurations, integrations, and workflows meet operational needs and align with governance standards.  

As the Business Systems Analyst, you   will   have   a direct   impact on   how OSP and ISP projects are planned, managed, and delivered. By aligning   Sitetracker   functionality with business processes, you will drive efficiency, improve data accuracy, and enable better decision-making across the organization. Your contributions will enhance the reliability and scalability of project delivery, supporting both operational teams and executive leadership.  

This position requires both technical   expertise   and business acumen. The BSA will   operate   independently on key initiatives, while also collaborating closely with project managers, governance leaders, and technical teams.  

Responsibilities  

• Partner with stakeholders to gather, analyze, and document business requirements related to project management processes in   Sitetracker .  

• Translate business needs into clear functional specifications and system configurations.  

• Collaborate with developers, administrators, and project teams to design, test, and implement solutions in   Sitetracker /Salesforce.  

• Maintain system integrity by monitoring data quality, workflows, and integrations , resolving   issues proactively.  

• Support ongoing enhancements by   identifying   opportunities for process automation, improved reporting, and system optimization.  

• Act as a   subject matter expert   on   Sitetracker   functionality, providing guidance, training, and documentation to end users.  

• Develop and   maintain   governance documentation, ensuring compliance with organizational standards.  

• Partner with OSP and ISP Controls & Governance leadership to prioritize the systems roadmap and ensure alignment with broader strategic initiatives.  

Qualifications  

• Bachelor's degree in business , Information Systems, Computer Science, or related field (or equivalent practical experience).  

• Proven experience as a  Business Systems Analyst   or similar role   (5+ years of experience), with a focus on Salesforce-based platforms.  

• Hands-on experience in Salesforce configuration, workflows, and reporting  (required).  

• Experience with   Sitetracker  is preferred.  

• Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical solutions.  

• Excellent communication skills with the ability to work effectively across business and technical teams.  

• Familiarity with project management concepts and telecom/infrastructure   operations as   a plus.  

Skills  

• Strong   communication   and   collaboration skills with the ability to   own an intended result, and communicate in and across teams  

• Excellent organizational and multitasking abilities, with strong attention to detail   in managing   day to day   tasks   and execution.  

• Proactive problem-solver who tackles challenges head-on, thrives in ambiguity, and confidently drives progress in uncertain areas with moderate supervision and guidance.  

Miscellaneous Requirements  

• Strong knowledge of MS Office (Excel, Word, etc.) and Google Suite products.   

• Travel as   required   ( Less than   10% estimated) for critical meetings .  

• A pproved to work in the United States.  

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time  

Estimated base salary range: $77,100 - $118,600 USD/annually

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness • Excellent Health, Dental & Vision Insurance • Retirement 401(k) Savings Plan • Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protec

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