Senior Business Systems Analyst

About this role

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As Senior Business Systems Analyst within PNC's home lending organization, you will be based in Miamisburg, OH, Pittsburgh, PA, Jacksonville, FL or Dallas, TX.

This position is a Senior Business Systems Analyst embedded on an Agile delivery team supporting Mortgage Loan Origination and Operational Accounting capabilities.

On a day to day basis, you’ll be writing and refining user stories and acceptance criteria, answering questions from developers, and helping QA validate behavior during testing.

You’ll spend a lot of time collaborating—clarifying requirements, reviewing defects, and validating that solutions meet business and control expectations.

You’ll also help identify upstream and downstream impacts when changes are made, which is critical in a highly integrated mortgage environment.

• Acts as a Senior Business Systems Analyst / Product Analyst hybrid, embedded with the MOA Agile crew, owning end to end requirements from intake through delivery across Loan Originations–related capabilities

• Serves as the primary functional liaison between Mortgage Operations, Technology, and downstream partners, translating business needs into clear, prioritized features and user stories

• Leads process analysis and solution design for complex workflows (fees, invoices, permissions, integrations), with a strong focus on usability, controls, and operational accuracy

• Partners closely with engineers and QA during sprint execution, supporting refinement, acceptance criteria, testing validation, and defect triage

• Brings a systems thinking mindset—understanding upstream/downstream impacts, data dependencies, and regulatory considerations within a highly integrated mortgage platform

Required Qualifications • Mortgage or Financial Services Systems Experience Experience supporting mortgage loan origination or related financial services systems, with exposure to fees, disclosures, approvals, or other transaction driven workflows. • Business Systems Analysis in Integrated Environments Proven experience as a Business Systems Analyst working with multiple integrated applications, including understanding data flows, dependencies, and downstream impacts of system changes. • Agile Delivery Experience Demonstrated experience working on Agile delivery teams, including gathering requirements, writing user stories and acceptance criteria, supporting sprint execution, and partnering with technology and QA teams. • Complex Business Rules and Configuration Experience Experience analyzing and documenting complex business rules, system configurations, calculations, validations, or permission models in enterprise applications. • Risk, Controls, and Operational Awareness Experience working in regulated environments with an understanding of operational controls, audit considerations, error handling, and production support impacts.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.  

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description • Participates in analyzing business requirements and production specifications for changes made to technology applications. • Formulates and defines the system scope and objectives, based on user needs and business processes . • Directs business process improvement projects for internal business groups, aiming to improve business results . • Identifies and documents all system constraints, implications and consequences of various proposed system changes . • Provides recommendations for addressing and resolving business issues, for a specific business group .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Acceptance Testing, Application Development, Business Management, Customer Solutions, Design, Financial Systems, Group Problem Solving, Mortgage Lending, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design, User Story

Competencies Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

Certifications No Required Certification(s)

Licenses No Required License(s)

Pay Transparency

Base Salary: $63,750.00 – $127,500.00

Salaries may vary based on geographic location, market data and on individual skills, experience, a

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